Hamilton House Inn

Elegant and cozy, comfortable bed, and cook to order breakfast. Walkable to great brew pub and electric charger for car. Nice antique shopping available. Toiletries not provided, so bring your own.

When the GM of a hotel checks you in, one would expect them to know the following: Honor Loyalty – Recognizing elite members is a fundamental expectation. A proper welcome sets the tone for the guest’s stay. A Diamond Member should always receive a warm acknowledgment. "Welcome, [your name], thank you for being a Diamond Member. I have you here for a two-night stay..." That wasn’t the case. Instead, I was met with resistance when requesting a high-floor room away from elevators and ice machines. Have Knowledge – A GM should be well-versed in inventory and room types. Misclassifying a room is unacceptable. A GM should have a clear understanding of inventory. As a former Hilton GM, I know how crucial Revenue calls and SALT scores are to a hotel's QA audit. Not only did she lack this knowledge, but she also attempted to pass off a handicap-accessible room as a hearing-impaired room. Highlight Amenities – Informing guests about breakfast, facilities, and perks ensures they maximize their stay. I was not informed about breakfast or other hotel amenities, a basic yet essential part of the check-in process. "Speed of the leader, speed of the group" is a perfect summary. Leadership sets the standard, and without a strong focus on hospitality, the entire team will fall short.

The property was fantastic and the homemade breakfast was delicious. Will definitely stay there again!

The rooms and furnishings were dated and didn’t do the building justice. Such a great property with so much history.

They were wonderful hosts and the breakfast was made to order! The room was very comfortable and inviting and enjoyed my stay very much! I would recommend staying here anytime.

The hosts are such great people. Thoroughly enjoyed staying here, thanks for everything!