The Marco Polo

Very good location easy to access, friendly staff in reception and easy to deal with. What my concern is the parking, we parked our car outside due to someone used our parking space in front of our room for overnight. What we found very dusty are the ceiling fan, the display on the wall near the bed and the window in the toilet. Please give attention to the housekeeping..

Good for a stop over

No Compassion shown here with Bernadine at all. My partner had come from the medical centre off Hamilton Island to Proserpine Hospital. It was a horrible day weather wise, just rain and overcast. I were recommended by a nurse to get to Mackay after discharge. Marco Polo is a nice place. I phoned and told Bernadine my circumstances , that I were hoping to get there later that evening. My partner circumstances changed and more scans and x-rays needed to be done. We will be at least another 3 hours. I phoned to say I couldn’t make it, it would be late and I didn’t want to drive in the dark, it’s raining. it had been a stressful day. I find a room near the hospital for myself, then to read my emails to find i had been charged $143 at the Marco Polo. I emailed no response. I rang the following day, waiting for a reply from head office were her words. I rang again no refund is possible!!!! I am back home in Victoria now and have enjoyed some beautiful HONEST hospitality along the way. Beware booking this property - they do not care what your circumstances maybe. They just think of their occupancy rate!!

Booked this Hotel for a one night stay as was just traveling through. Road was flooded when arrived into Mackay and police had road blocked off due to flooding. Advised Hotel that we could not get through as police had the road blocked off. They would not refund my money that I had paid for the room for the night. Very disappointed people could do something like that that was completely out of my control.