Hilton Garden Inn Jakarta Taman Palem

Clean room and good location, but service was average and some amenities need improvement.

This hotel is about 25 mins from the airport, the journey back to the airport is little shorter, about (20 mins) due to favourable freeway access. The hotel facilities are great, including a rooftop pool (super clean) and an excellent gym. There is a range of deckchairs and comfortable lounges. Most importantly, this hotel is connected to a shopping centre with range of restaurants including fast food (Burger King) and more refined options, including Chinese and Japanese restaurants. The mall also has a large supermarket (ground level) and Uniqlo chain store. In addition, there is another low cost shopping mall, just across the freeway, accessed via pedestrian pathway. (a 5 minute walk) This is great for clothing at super bargain prices. Staff at the hotel are very helpful and obliging. The rooms have all the essentials and my room (on the 15 floor) is also had great city views. Internet connection is fine and TV channels are OK, but there is no BBC and CNN. My only concern is the bathroom. The bathroom is very tiny and there limited bench space for your own toiletries. In addition, when the taking a shower, the water floods the bathroom floor, hitting the toilet. You need to use bathroom towels to mob the floor, after a shower. A simple shower curtain is required here. The toilet roll holder is difficult to access, (behind you) meaning you need to remove the roll to use. I booked this hotel last minute and therefore my hotel room rate was a little expensive compared to other options. Still, overall, I would recommend this hotel for its shopping mall, the fantastic swimming pool, and overall quality of hotel (despite the bathroom issue).

Good location as an alternative airport hotel. The traffic was ok in the early morning and the evening - quite bad during the day. Service was excellent.