My partner and I have stayed here several times as it is conveniently located on our way to Sydney, and we have generally chosen to return because of the convenience\. However, unfortunately, two of our most recent stays on separate occasions have been disappointing\. On both occasions, we accidentally left some personal belongings behind, and despite contacting the hotel afterwards, we were told that the items could not be located\. It is particularly concerning that this has happened twice on separate stays\. The manager did apologise when we raised our concerns, which we appreciated, but unfortunately there did not seem to be any proactive effort to investigate or rectify what appears to be a recurring issue\. We would have expected greater assistance and follow\-up, particularly given that we have stayed at the property several times\. Unfortunately, this experience has significantly affected our trust in the property\. After being regular guests, it is disappointing to say that we will not be returning\. We hope management takes this feedback seriously and reviews its lost\-property procedures so that other guests do not have a similar experience\.
