Hotels near Tesco Superstore, West Drayton

I had a very pleasant stay here. The best part was the customer service: every single member of staff was very attentive and made me feel welcome. The room was clean, spacious and well-equipped, as you would expect. Even though it is very close to the airport, you can't hear any planes or noise pollution. I also highly recommend the breakfast which was both fresh and varied.

A convenient hotel if you’re going to catch a flight. Service is excellent, helpful, and very friendly staff. We get upgraded for free to executive room.

We have been wonderfully taken care of by the staff in this hotel. The staff especially behind the coffee bar, Zahir, Thomas, Kamilla and many of the friendly faces that greet us each morning have made coming here an added bonus. They are always on hand to greet and add their own unique special touches to our days. They are a credit to a hotel that is fairly new yet has established itself as a firm favourite of mine. Thank you for your hosting

Hotel was exceptionally and staff were generally friendly. Only thing they forgot was the kettle I requested for a replacement for the one in the room as it had a dirty filter, though the replacement never came it was still a good and economical stay, convenient location with lots of amenities around as it is a 10-15 bus ride from Heathrow airport .

To here because of catching the flight after checking out from the uni student hall. The hotel is close to Terminal 4 of Heathrow Airport and the instructions for going to the hotel are clear, just about 5 minutes from the terminal exit near Heathrow Terminal 4. Go upstairs via the lift to the level written 'hotel'. The staff is very nice and they allow me to check in at about 12PM which is normally after 14PM without any charges. The staff is friendly and willing to solve problems. The room I got is really nice and see no dust or trash in the room. The bed is nicely tidy and all the devices in the room like tv, clothes iron and its desk, dryer, etc. The free breakfast included for all guests is not very impressive but fair enough. It's a buffet and it had bread, beans, bacon, sausage, etc, just a classic all-day breakfast you can get in the UK. The check out process is simple, just drop the card into the box named Check Out and you can freely leave.

I stayed here a couple of times but the last time was the last! I booked in and paid in advance then on the day, I checked in and offered my photo ID as I had done previously and it had been accepted before, however on this occasion I was refused check-in as they had now decided only a passport would be acceptable which I didn’t have. The unhelpful staff and then the manager offered no solution and just shrugged and said “nothing we can do”. It should again be noted that my photo ID was acceptable before but not now – it should also be noted that the confirmation email only requested “photo ID” which I provided. No specific ID was asked for. So it seems this hotel makes up the terms and condition s as they go and seemingly change them when they feel like it! The room had been paid for so there was no chance of my running off without paying. After some time I finally resolved this by my husband racing home and emailing a copy of the passport which was grudgingly accepted otherwise my I was looking at nowhere to stay after an early, start at 4 a.m., a very long day then finally the hopeless staff at this place refusing entry to a customer who had paid way in advance causing a lot of stress! The receptionist told me they needed the passport to verify the address – however my address is not in the passport so this is a bit confusing. The manager confirmed this as well as confirming no entry and no help. This is really terrible service as they could have easily verified the address with other documents I had but this was not accepted – my ID clearly showed me as senior management at a local large organisation but the staff were unhelpful and seemed totally disinterested that I would have nowhere to stay – this part of London gets booked quickly hence my booking way in advance so the likelihood of getting a room somewhere else was very remote. It would have been simple to verify me but the staff were more interested in being difficult. So my feeling is the staff had maybe screwed up with another customer and had decided to ad hoc changes to the terms leaving me almost stranded. It could also have been a method of releasing a room for someone else – maybe a friend of the hotel. Who knows but I would be very careful using this place as they seem to have some very dubious and “flexible” terms for staying here and you may get caught out. I will never book here again and as a vice president of a large global organisation that hosts many international clients, I would certainly not recommend this place. It's short sighted of this hotel to be so unhelpful as they will have lost business but their lack of help displays a clear lack of interest in the customer. Please book here if you are happy to risk sleeping on the park bench instead of a hotel room! No doubt the hotel will quote they have to have the passport but given it was not required a few weeks before and is not requested on the booking confirmation then decide for yourself. There was a

We arrived and parking was good and nearby. As a disabled blue badge holder, there was a good amount of disabled bays and it was free when I presented my blue badge at reception. Check in was quick and efficient. Only one of the two lifts was working, but the hotel didn’t seem too busy so this wasn’t a problem. We had a room for 2 adults and a child, so a double bed and a bunk bed. The room was small, but we only needed it to sleep and so it wasn’t a problem. The cleanliness of the room wasn’t good. The floor was so filthy, that we just threw our socks away because of how black they were. The mattress on the single bunk bed was absolutely disgusting. I have attached photos. The sheet was just a piece of material folded in half, and wasn’t tucked in or anything which is how we noticed the dirty mattress. It was late when we noticed it, so I sent photos and an email to reception, who immediately offered us breakfast free of charge. We declined the breakfast as we already had reservations elsewhere, and we saw that breakfast was very poor with little on offer. The manager then replied and refunded our stay and cleaned the room. The management/reception team were lovely and sorted things swiftly. We would stay again and have stayed in many Ibis hotels, but I will be checking the cleanliness of them closely in future.

I loved this place so much, so we ended up using it as our base ❤️ while in Korea The staff were lovely, they helped book out early morning taxi and gave help with other small problem we had only downside no table in the room but never mind

Staff are great every time my team and I stay here. Always very attentive and helpful to our large group. We stay regularly and they are always very accommodating. Rooms are clean and beds are comfortable. The services next door are also very useful as there's lots of variety for food options.

The hotel undeniably stands out for its beautiful location right on the Thames. The view is simply idyllic, with majestic swans gliding gently on the water, creating a peaceful atmosphere perfect for relaxation. The option to explore the area with a tourist bus is also a great advantage. The service provided by the staff is particularly noteworthy. They are extremely polite and accommodating, making the stay very pleasant. The hotel’s breakfast is also commendable—both the continental and English breakfast offer a good variety to start the day off right. Unfortunately, the rooms fall short of the usual 3-star standard. The furnishings are noticeably outdated, and maintenance is lacking. The windows, in particular, leave a poor impression: they are dirty and, in some cases, even covered with cobwebs. This could be problematic for guests with dust allergies, as a certain level of dustiness is also noticeable in the rooms. Another downside is the lack of an elevator. This is especially challenging for older guests or those with mobility issues. Although the helpful staff offers to carry luggage up and down the stairs, the stairways still present a significant obstacle. Overall, the stay was pleasant, and the air-conditioned rooms are certainly a plus, especially on hot days. If the hotel were to modernize and better maintain the rooms, it could live up to its potential and match its beautiful location. Until then, it remains a hotel with both strengths and weaknesses, where the service and location are the main highlights.