Royal Apartments

Would highly discourage staying in this apartment. The carpet up the stairs was extremely dirty and stained very small steps and our son had fallen down then twice. I had to sweep the entirely apartment floors when we arrived as they had dirty all over them. We had to keep our shoes on the entire time. The apartment was very dirty and we were not comfortable in the place. The beds were extremely uncomfortable and didn’t feel clean. We had our baby with us and they provided a travel cot. We told them it was broken and it collapsed on our child when he stood in the night. It was very unsturdy and the bottom was broke. They responded 2 days later and said they would replace it. They didn’t. They replaced the mattress of the cot which was also broken. We were there for 5 days. The night before we left they replaced the cot but we then got stained mattress so still not suitable. When I told him he said they didn’t provide bedding (we brought our own) and then said they don’t provide mattress. But they provided two! One was broken and one was heavily stained. I had sent pictures to him and he didn’t care. We had to make our baby a bed on the floor. This was very disappointing and made us feel very uncomfortable. The floors were full of dust. I have sent pictures to the owners and they didn’t respond. The kitchen wasn’t clean, the sofa was awful and full of dirt. I put my eye mask under my pillow and the next day I took it out to be covered in dusk. There were chips, Pringles and aero chocolate on the floor when I had to move a bed side table to make my son a bed on the floor as the cot wasn’t suitable. The beds were so uncomfortable I have pulled my back out. Host took a long time to respond each time I messaged. They came after 8.30pm to replace a mattress and demanded to enter to collect the other mattress. Our children were asleep so didn’t want them to be woken. When I told the host it was dirty he disregarded my message. On leaving the property I couldn’t leave the key as the host had changed the lock on the key box. He took a long time to respond, way after our stay had ended. He messaged me with a different code. I had to post the key through the door. If we did not have an important arrangement in the area we would have left on the first day.

Attention to detail required. Unfortunately the apartment smelt of cigarette smoke when I arrived. It was also evident that the carpets in the bedrooms had not been vacuumed. Our bedding had a tear in it and the pillow cases didn’t fit the pillows properly. We did not have all the complementary toiletries straight away. The toilet brush was disgusting. It was however a good position base for what we needed and the beds were fairly comfortable. The layout of the apartment worked well with our two children. The communication with the company was also fairly good although a little confusing due to emails and WhatsApp messages contradicting each other.

Great Stay Well located close to Heathrow and public transit. Excellent neighborhood-felt safe and walkable. Comfortable apartment. Great size for 3 adults. The 3 beds were comfortable! Only comment is there is not a dryer-washer unit only. Still well priced and great team to work with. Would stay there again.

Dirty, Stinking carpet was amazing staying a lot space very good to family only few things they need to do the carpets in the house was very dirty and stinking and the showers water pressure was very slow the part of these 2 things they need to improve on cleaning

Work stay Was a lovely place would stay again plus great communication.