Guest User
August 27, 2023
I would never stay here again, nor recommend it to friends. First, the good: the location is amazing and magical (waterfalls, beautiful rocky coast, a short drive to Grand Marais), the staff member who welcomed us was friendly and we loved the free coffee/tea in the lodge. We also really appreciated the playset for kids. The main lodge room was lovely and clean and it seemed (from photos) like the upper rooms in the lodge might have been nice. But we stayed in a cabin and had a terrible experience. I don't mind outdated decor or old furniture, but this place felt like it shouldn't have been open to guests. There were huge streaks of black mold on the bathroom ceiling, rot/disrepair in the bathroom floor so bad that the tiles moved when we stepped on them and cut our feet. The beds were awful- they sagged in the middle and gave us headaches to sleep in. A window was broken in our bedroom and it wouldn’t open. When we told the person at the front desk about the problems, he came to look at the cabin and told us no one had complained besides us. He said the mattresses had been replaced 3 years ago (which seemed irrelevant to us as they were terrible when we slept in them) and that, yep, the window is broken, you need to just disassemble it if you want fresh air in your room. No apologies were offered and nothing was done to make things better beyond showing us how to disassemble the window to let in fresh air. I felt disrespected staying here - the cabin wasn't just old and smelly - it was in disrepair and unsafe. We’d been camping before staying here and preferred our campsite to this place. We even brought our camping air mattresses in to sleep on the floor because the beds were so bad. There were also several parts of the resort that smelled like sewage - it seemed like a plumbing or septic issue. I’ve never left a bad review anywhere before but this place was expensive, gross and unsafe. These are health and safety violations. It felt rude and dangerous that they’d allow guests to stay here - paid or unpaid.