Infinity Bay Spa & Beach Resort

Do not book with this hotel unless you are absolutely certain that you will be staying here. They will steal 50% of your money when you cancel your booking. I booked because I was told that a class I was attending was located on the property. When that information was corrected, I attempted to contact the property for a cancellation and refund (2 days after booking). I was told that because it was less than 21 days before my stay, that I was only entitled to half my money back (they would keep over $1000 for a room that would not be used by me). The resort is VERY expensive and not where I would have chosen to stay if I had not been given misinformation. It is not conveniently located to the area in Roatan where the class is.

I had one of the worst experiences of my life here. The service is just horrible. They are so rude and have no decency whatsoever. They even told the manager I didn't want to pay for my drink when I simply asked how much it costs. The rooms were even worse. The bed was broken, there was gum on the chair, it smelled horrible when I first arrived and overall the rooms were disgusting. They don't care about you at all and will lie to you without feeling guilty they'll te you your room is near the beach and you'll get a room all the way in the back. Please don't come here if you wanna have a good time. There are better hotels around that same area. There are even little villas right next to the hotel that cost around the same if you want something more house like. Whatever you do do not come here.

Excellent resort. Traveled with my sister. Pool and hot tub were adequate. Beach was perfect. Food everywhere was expensive by our standards, this resort included. Staff was very friendly. Buffet breakfast was delicious. We’ll probably stay here next time we visit.

REVIEW OF DAY PASS ONLY! Booked a day pass for the day our cruise ship was in port. The facilities are top-notch! Everything is clean and there are security guards patrolling to make sure your belongings remain safe while you are enjoying the pool or the beautiful beach and sea! We received a voucher for one free alcoholic OR non-alcoholic drink per person and the password for their included wifi. Lunch was not included and was a little pricey, but was worth it and their menu is quite extensive - from traditional foods like burgers and pizza to pastas, seafood, sushi, etc. We plan on getting another day pass here next time we are on a cruise with a stop in Roatan. 10/10 WOULD DEFINITELY recommend!!

I am disappointed about our stay at Infinity Bay Resort which we booked May 3-10 for a diving vacation. Scuba diving can be a risky sport if you are not well rested and prepared for your dive. We get a good night's sleep and don't drink before a day of diving so we can be safe and enjoy our time under water. We were impressed with the dive shop at Infinity Bay and had 2 days of wonderful diving with their team. The resort notified us on Tuesday, May 6 that they were hosting a conference and an "event" would take place in the middle of the complex on Wednesday night. We found out Wednesday that it this party would last until midnight. The club music was beyond loud and ear plugs didn't help. Although I went to the front desk in person to complain about the noise, all I was told was that it would be "escalated to upper management." I have no idea what families with kids were doing during this disruption. We were very tired Thursday but managed to enjoy our dives. When we checked out on May 10, we spoke in-person to the hospitality manager who said she hadn't heard about our issue before (so 4 days went by with no action by all of the people on staff who I spoke to, what a surprise), but she would "escalate it to upper management." We asked for a credit against our stay. We would not return to this resort again. After 2 weeks of messaging on WhatsApp we received a letter saying "Our leadership takes guest feedback very seriously and strives to ensure every guest’s experience meets the high standards we are known for. After a thorough review, they kindly approved a discounted rate for a future stay as a gesture of goodwill." Although it was a smaller problem, no one came to clean our room or change our towels once the conference started on Wednesday. The high notes--The dive shop staff were fantastic and breakfast was good. For dinner there are several excellent restaurants within walking distance. The room was comfortable and the refrigerator and microwave were convenient.