Residence Inn Wenatchee

This is a lovely hotel. Clean and bright and new. Thoughtfully designed and appointed. Great breakfast buffet and very nice casual restaurant on site. Beautiful setting on the river adjacent to Walla Walla Point park and an adjacent natural area. Cheerful, helpful, thoughtful staff.

While the room was clean and breakfast was solid, serious service failures made this our worst Marriott stay of the year. I will continue staying with Marriott, but not here. As a Marriott Gold member with 25 nights already this year, I expect a consistent level of service. Sadly, this stay was the most disappointing so far, and it was my second visit to this property. The room was clean, breakfast was good, and the hot tub was excellent — very hot with strong jets, exactly what we needed after skiing. Those were the bright spots. Unfortunately, the negatives overshadowed everything else. The hotel was packed with sports teams from the nearby ballfields, and kids were running through the halls at all hours. The bed in our room sagged badly on one side, making it impossible to sleep comfortably. After using the heavily chlorinated hot tub, I went to shower and found there was no body wash, only two shampoos and a conditioner. These details matter when a brand like Marriott is supposed to offer a reliable, quality experience. The worst part of the stay was the way we were treated by staff. While quietly sitting in the hot tub, my wife and I were approached by a young woman who said she was hotel security and banquet staff. She immediately accused us of jumping the fence to use the facilities. I showed her my room key right away, but instead of apologizing for the false accusation, she kept pressing us for information and even offered a discount if we would "help" by naming who had actually jumped the fence. My wife noted it was a man, and the employee snapped that they already had footage. We pointed out a loud group of drinking adults, where it was clear the real fence-jumper was a parent of one of the youth teams staying at the hotel. Even worse, we overheard the same employee speaking with that group, and she was far more polite and accommodating to them than she had been to us. It felt disrespectful and unprofessional. I grew up in Wenatchee, and I understand that things can sometimes be handled differently here than in a big city. That said, Marriott is a global brand, and with that brand comes a promise of professionalism and consistency. I did not experience that here. I will continue to stay with Marriott, but I will not return to this property.

Comfortable but pricey! Comfortable hotel with nice staff, big lobby, decent breakfast. Overpriced for what you get. We booked online and the photos showed a bedroom with closing door but when we arrived, there was not a separate bedroom, only one room which was not what we wanted. There were kids running the halls until after midnight. Lots of noise at night.