Holiday Inn Express Wells-Ogunquit-Kennebunk

Let's start with the good stuff: Juan and the entire staff were super polite, and the place was spotless--probably the cleanest Holiday Inn I've ever stayed in. The room was in great shape and very comfortable, so no complaints there. Now, the shady part--their cancellation policy wasn't disclosed before I booked. It showed up only after I received my confirmation. I canceled my reservation for May 12 at the start of the week, and I thought that was the end of it. But then, on May 15, I get hit with a charge. Turns out, they waited two days after I canceled to charge me, which feels a little sketchy--like waiting until after the deadline to hit you with a bill. Why the delay? As a platinum member who's done business with them for years, I expected better treatment. Charging me days after I canceled, especially when the stay was supposed to be on May 12, just doesn't sit right. Long story short: great service, but I won't be staying here again. This isn't the Holiday Inn I knew--it's more like a shady motel. Sorry, not sorry

I tried to check-in at 2:30. No one was at the desk, nor could I get help after calling loudly for 5 minutes. Finally, a maid came into the lobby & got someone to help me. The lady was VERY RUDE !!!..Apparently, I disturbed her by wanting to check in !!!. I got to the room to find a bare, undecorated cubicle. There was floor molding missing, ants all over, and the rugs were dirty & worn. The bathroom was poor. NO WATER PRESSURE. AVOID AT ALL COSTS !!!

The breakfast was amazing. Had tons of options! Kids had fun swimming..

We found human feces on our floor as well as leftover seafood in the microwave. This hotel was not willing to refund the night stay which sadly left me no choice but to air their dirty laundry.

Check in was very easy. Very clean and the breakfast was very good.

Hairy situation My initial impression when I arrived was very pleased. The lobby, the service, the room all were amazing! I went to pull down my comforter to get ready for bed and noticed hairs on top of the comforter, when I pulled the sheets down there was hair all through the linens. I called down to the front desk and the lady was amazing and offered a different room which I declined. It was after midnight and I didn’t want to pack up and move besides the room was otherwise beautiful so I just requested different linens. When the front desk staff promptly brought my linens she asked if I’d like her to make up the bed and again I declined. I said no ty I can do it. Very friendly but as I was unfolding the linens to make the bed I found several more hair imbedded into the fresh linens. There was hair imbedded into the towels and washcloths along with hair under the sink and on the floor. The included breakfast was more than enough and very appetizing and a huge selection. When I went to check out I ended up locking myself out of my room because they shut my key card down forty minutes before checkout, I had to walk and find housekeeping to let me back in. Why would they shut the keycard down more than 40 mins before checkout time is wild! I went to get a luggage cart to load up my things and being they only had two in the entire three story hotel is also wild especially when they lock you out forty mins prior to checkout. I had to make multiple trips to get my things in my car.