Val du Charron Wine & Leisure Estate

Late review as i never got a reply from my email i sent. On 17 January 2025, my partner and I visited for the weekend as we purchased two vouchers through Hyperli for a weekend stay, which included a R100 discount on wine purchases (x2). Upon visiting the wine shop on Saturday 18 January, George, the sommelier informed me that there was a minimum requirement of four bottles to be purchased in order to redeem the discount. I understand that there may be certain terms and conditions attached to such deals, but it would have been helpful if this requirement had been clearly stated in the fine print of the deal itself. However, the issue was not with the minimum bottle requirement, but with the unprofessional and disrespectful behavior I experienced while trying to finalize my purchase. After agreeing to purchase the four bottles, I asked George for a final price, factoring in the discount. Instead of providing the price as requested, he repeatedly went over the terms of the voucher, even though I had already acknowledged and agreed to the conditions. Despite my clear request for a straightforward answer, George continued to talk over me, insisting that I purchase six bottles to receive a better price. I explained that I only wanted four bottles, but he continued to press and insisted on the six. When I continued to express my preference for four bottles, George became increasingly rude, even telling me to "shoos” (Keep quiet) when I questioned his behavior. At this point, he proceeded to close the shop, preventing me from making any wine purchases at all. This behavior was completely unacceptable. Additionally, I would like to mention that I was completely sober at the time, having only participated in the wine tasting earlier that morning then went for a nap and came to the shop around 15h30. However, I noticed that George appeared disoriented and his eyes were noticeably low, which led me to believe that he may have been under the influence of alcohol while on duty. I am extremely disappointed by the way I was treated during this visit. The lack of professionalism, the rude and dismissive attitude, and the inability to assist me in a respectful manner have left a very negative impression of Val Du Charron. I trust that you will take this matter seriously and investigate this situation thoroughly. I would appreciate a response outlining how you plan to address this incident and ensure such behavior does not occur again in the future. Thank you for your attention to this matter. I look forward to your prompt response.

Although there is construction taking place at the moment, the views are amazing, the buildings and rooms are great, and the service excellent.

I was proud to visit my old hometown and stay at Val Du Charron with magnificent views of the mountains. However, the view alone cannot deliver value for money. Utensils in the room was not clean, mosquitos in room, and no mention or note of warning. Breakfast was very basic, and some part of Estate and rooms needs refurbishment. In a competitive world we should benchmark with international competition, this is just not value for money.

Beautiful views and service was excellent. The place looks a bit run down and definitely needs an upgrade. So many mosquitoes in the room...they should warn the guests

Staff pleasant and helpful but hotel lacked any real personality and was very impersonal. The pool is way too small for the size of the hotel. It is directly below the restaurant so you are overlooked by guests eating and can’t avoid the smell of food. Very few sunbeds. Despite the name there are no leisure facilities. In fact it was sometimes easier to ask what they did not have.. … no beauty treatments, no pack up breakfast, no rump steak ( the subsequent sirloin wasn’t good) , certain wines weren’t available, poor selection of wine by the glass - this is a winnery!, no gluten free pizzas in the pizzeria … to mention a few I am very unlikely to recommend or return to