The Telford Whitehouse Hotel
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1 night
1 room, 2 adults, 0 children
All properties in Wellington
The Telford Whitehouse Hotel
Watling St, Wellington, Shropshire, TF1 2NJ, United Kingdom
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Property Description
The Telford Whitehouse Hotel is an ideal spot for travelers wanting to discover the city. The Telford Whitehouse Hotel is an ideal choice for travelers who want to take in the sights and sounds of Wellington.
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5.1/10
Cleanliness5.1
Amenities5.1
Location5.1
Service5.1
All 27 reviews
Surroundings
Train: Telford Central Railway Station
(5.2 km)
Train: Shrewsbury Railway Station
(20.3 km)
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Overview
Rooms
Guest Reviews
Policies

11
Standard Double Room
1 Double bed
Non-smoking
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6
Family Room
1 Double bed and 1 Sofa bed
Non-smoking
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4
Executive King Room
1 King bed
Non-smoking
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5
Standard Twin Room
2 Single bed
Non-smoking
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Guest Reviews
5.1/10
27 reviews

- Cleanliness5.1
- Amenities5.1
- Location5.1
- Service5.1
Average for similar properties in Wellington

Guest User
March 13, 2023
This hotel is very dated, the decor is in need of a full refurb throughout, the carpets are worn, the furniture is tacky, as for the beds, they are honestly not fit for purpose. We had to complain to reception and get moved to a different room as the mattress in the first room had no springs left in it. It was like sleeping directly on the divan base. The manager said “we’ll try find you a better bed but they’re pretty much all like that” The bed in the second room was marginally better but still not fit for a hotel room.
Sheets were clean as was the bathroom and the shower had good power but we wouldn’t book here again.

Guest User
May 12, 2023

DO NOT GO HERE. We stayed last year and we're underwhelmed. However, for the price and for our specific reason for being in the area (event), it was cheap so booked again for the upcoming weekend. Today, 24 hours before we were due to arrive, we had a call to tell us that the booking was being cancelled, but they were "not at liberty to say why". It seems, however, people had been finding out about the closures for months - I just hadn't been aware. We had booked 5 months in advance. This is absolutely unacceptable and shocking that they can do this.

Guest User
May 12, 2023

Do not book with this hotel. The worst customer service I've ever had. The hotel is actually closed for 12 months but has made no one or no booking sites aware. You can still book this place on ***********! 0 communication from the hotel or *********** Hotel not answering emails, messages or calls. Very luckily had free cancellation so have got my money back but would have turned up next week with no accommodation on one of the busiest weekends in Telford. Absolutely awful do not book to stay here.

Guest User
May 6, 2023

Do not book with this hotel. The worst customer service I've ever had. The hotel is actually closed for 12 months but has made no one or no booking sites aware. You can still book this place on ***********! 0 communication from the hotel or *********** I found out through a Facebook post on a comic con group. Hotel not answering emails, messages or calls. Very luckily had free cancellation so have got my money back but would have turned up next week with no accommodation on one of the busiest weekends in Telford. Absolutely awful do not book to stay here.

Guest User
May 6, 2023

Avoid at all costs. We booked this hotel back in January. And last night received a phone call saying they had to cancel. A week before we go. No explanation or anything. We already paid for the room so we are now out of pocket. We were coming for an event and we have lost £800 because of them which is non refundable. Shocking because they have been closed for a month and didn't let me know until now. So it is too late to arrange somewhere else to stay as everywhere is booked or way too expensive.

Guest User
April 25, 2023

Booked direct with the hotel. On Friday 24th March was informed that hotel was being closed on Sunday and we had to get all our belongings out by then. The manager confirmed that a refund would be paid from their head office. 4 weeks later still waiting for a refund of £420.65 despite numerous emails & telephone conversations requesting the refund. Absolutely shocking. Will never stay there again or recommend to anyone.

Guest User
April 20, 2023

Not good, booked in took 20 minutes to get to the front desk, 6 weeks later got 100 pound parking ticket because you only get 10 minutes to enter your details, not till after i checked in i found this hotel is home for every person Telford council cant find a home for, got more ***** in the hotel than you would find in Boots the chemist, been trying to get in touch to get evidence that i stayed there for the parking ticket, very very unhelpful do your self a favour and avoid.

Guest User
April 14, 2023

We booked this hotel as a group of friends months ago in preparation for an event we were travelling to Telford for in May. Had a call from a very rude woman this week to say our booking had been cancelled (with less than a month to go until the trip) because 'the boiler had exploded'. She was non apologetic and didn't sound one bit sorry or concerned and didn't have any suggestions as to how we could resolve this. Totally appreciate that exploding boilers are beyond their control, but her attitude made me question whether this actually is the case. A quick Google search shows that their boiler exploded just last January (would this really happen again a year later?) and I can see from these reviews that other customers were told the hotel was closing anyway. If this is the case, why are they lying and causing complete chaos for guests that booked with them in good faith? Fortunately we found alternative accommodation that has much better reviews but I'm sure many people will now be stuck for what is likely to be a very busy weekend. Wouldn't be shocked in the slightest if this hotel suddenly reopens and charges double for the cancelled rooms for same time period... we are watching...

Guest User
April 13, 2023

Hi whitehouse hotel telford. You employed my son for around a month in 2022 then sacked him without good reason as proper training wasn't given too him. He as been waiting for his wages since last year. You have ignored all communications. Even your telephone staff agree with me you take people on for few weeks and sack them without pay then ignore all communications. This hotel needs a management shake up. One place I'd never ever stay again. Withholding teenagers wages how low do you get?
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Pets
Pets are not allowed
Paying at the Hotel
Property Description
- Number of Rooms: 90
The Telford Whitehouse Hotel is an ideal spot for travelers wanting to discover the city. The Telford Whitehouse Hotel is an ideal choice for travelers who want to take in the sights and sounds of Wellington.
The hotel is just 5km away from Telford Central Railway Station. There is no shortage of things to see in the area, with the Bridge Builder Wacky Warehouse, The Belfrey Theatre and Sunnycroft all nearby.
In their spare time, guests can explore the hotel's surroundings.
The hotel is just 5km away from Telford Central Railway Station. There is no shortage of things to see in the area, with the Bridge Builder Wacky Warehouse, The Belfrey Theatre and Sunnycroft all nearby.
In their spare time, guests can explore the hotel's surroundings.
Frequently Asked Questions
What is the cancellation policy for The Telford Whitehouse Hotel?
The cancellation policy for The Telford Whitehouse Hotel varies depending on the type of room and booking conditions.What is the cancellation policy for The Telford Whitehouse Hotel?
What are the check-in and check-out times at The Telford Whitehouse Hotel?
Standard check-in time at The Telford Whitehouse Hotel is 14:00 and check-out time is 12:00.What are the check-in and check-out times at The Telford Whitehouse Hotel?
Does The Telford Whitehouse Hotel provide breakfast?
No, The Telford Whitehouse Hotel doesn't provide breakfast. Does The Telford Whitehouse Hotel provide breakfast?
Can I bring my pet inside the The Telford Whitehouse Hotel?
As much as we love pets, unfortunately, we are unable to accommodate them in The Telford Whitehouse Hotel.Can I bring my pet inside the The Telford Whitehouse Hotel?
About This Property
Nearest Train Station | Shrewsbury Railway Station |
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Distance to Train Station | 20.28KM |
Hotel Star Rating | 4 |