Tryp by Wyndham Wellington, Tory Street

The living room 🛋 area of ​​the room is a bit small. The kitchen space is quite large, and the facilities and equipment are very good. Wyndham Group's apartments in New Zealand have very good supplies and equipment, and the washing machines and dryers are all MIELE brand. The cleanliness is very good. The only negative review: Big problem: The staff responded inconsistently. We wanted to stay for another night (February 11). Since the hotel had no rooms that day, we asked the front desk to help keep the empty rooms if someone canceled. At breakfast, a male front desk staff member said that there was a 4-bedroom apartment for us to stay tonight, but only 2 rooms could be used, and the price manager also gave a discount. Then a female staff member took me to see it. The room was booked for a meeting from 12:00-3:00pm. It will be available later. I asked the staff to help keep the room, coordinate to apply for a preferential price, and left a phone number (written on the card where the door card is placed in the room, left at the front desk). I didn't receive a call from the front desk all day. When I returned to the hotel at 18:00 in the evening, a female staff member said that there were no rooms available, and the rooms that had been negotiated were also gone, and she said that she didn't know about this. I asked her to call the two colleagues who worked in the morning. She said: No, I can't contact them. I explained and asked if I could contact the manager? She said: She saved the manager. I said: The two staff members in the morning said that the room discount information came from the manager. She said again: There are two managers... I said: I left a phone number. She couldn't find it... The service of the staff is hard to describe.

The location was good and it didn't feel like a 4 star hotel. However, it was clean and there was no problem staying for one night.