Best Western Webster Hotel, NASA

Hotel is a very dated property. Beds were very comfortable though and tv had lots of channels to choose from which was nice. Location is close enough to freeway foe easy access and there are lots of restaurants nearby. That made our stay easy and nice.

We came to Houston to visit friends and see some Astros games. The hotel was very clean, and the staff was very polite. The breakfast was small, with only a few options to enjoy. It was about a 30 minute drive to Minute Maid Park, and many Ubers are available in the area, so there was no need to rent a car during our stay. Definitely would stay here again!

being a diamond member I was offered a hot bottle of water, so I left it on the counter, everyone was sitting around and watching TV. paying no attention to the customers...I was not a do not disturb sign or a laundry bag in the room, the lamps were all rusted, the TV was outdated and continually froze, there was mildew from a slight leak on the in-room sprinkler head, the shower curtain had multiple stains, bathroom tile had numerous stains, hallway carpet had very nasty stains and floor in the hallway had uneven wooden boards which seem to give way in different sections

Small, Dirty, Bugs, Bites, leaking, holes, Broken Down. May 2024 we planned to stay the weekend with our baseball team, we booked Friday and Saturday, ended up arriving at around 3:30AM Saturday morning. We were dead tired, walked in the room and noticed how TINY the space was. Felt like a scared straight jail cell tour. With not many options we figured oh well it’s late we are tired let’s knock out. We woke up early the next morning to play our games, we were one of 2 families who had a Friday check in and our family plus the other family noticed we were both complaining of itchiness and bites (didn’t think anything of it at the time). We played we ate and we all made it back to the hotel as a team at around 8:30pm finally. This was our first time really paying attention to the room condition in detail. We pulled back the covers to notice a spider crawling in the bed, the restroom was so tight in space that they had to carve out a chuck of the door just so the door would be able to close AROUND the toilet (not making this up). Fixtures such as the shower spout and door handle was coming off separated from the wall. Noticed there was what we assume to be pee all over the wall left by previous guests. Other teammates families had similar issues and they let the front desk person know what they experienced and the front desk person said “if yall don’t like it yall can leave”. No apology no nothing! She complained about everyone letting her know about these conditions in front of other guests that were coming in and some that were checking in. She said lobby is closed go to your room or leave, all families promptly checked out of the hotel and moved to another hotel right after this. On top of this as we were packing to leave my kids hair was wet so we turned on the blow dryer to dry it and the blow dryer was heavily smoking and about to catch on fire!!!! As we were heading out I stopped in the common area restroom only to find it leaking from the ceiling and the ground flooded!! Pics and video of all of this will be attached. Horrible stay horrible customer service. We stay as MAAAANY hotels as a travel baseball team all around Texas, frequently in Houston and also around other states. This is the absolute worst experience in all our years. How this hotel is tied to any major brand is beyond me. If i had paid $50-60 a night i would be think “ok you get what you pay for” but even those places wouldn’t be THIS BAD! Our rate was $120+ a night which is on par with way nicer hotels we have stayed at specifically in the NASA Webster area but hey were all booked for tema blocks so we didn’t have many choices when booking ahead. Run run run, save yourself the agony and disappointment.