Super 8 by Wyndham Webster City IA

We booked online and it mentioned a pool. The pool is closed for 20 days and the website did not say that. I asked to cancel and get a refund and they said to do it through *******. ******* told me to have them put an approval note on the cancelation but the manager would not ans told me to have ******* call and approve it. So ******* called and no one answered so they're waiting on the hotel staff to approve my refund so I'm waiting for 2 days now.

This place has continued to charge me multiple times for a room I was in 3 seconds. I asked for a refund. They said they’d give me the refund. Then now have charged my card over 300 dollars. The bank finally stopped them from being able to take any more money. It’s a small scammer owned place where they live right at the hotel. Stay away from this place at all costs. Spend 300 on a good room because they will scam you out of the money anyway. All transactions will be disputed with this merchant. They also charged me twice the online price. Another scam they are running. I will add photos for proof that I’m not lying online. You continue to charge me over and over for a service I didn’t use. This hotel is the biggest scam going. These people are scum of the earth. Please explain he multiple charges on my card for a service I didn’t use. Please explain the charges? Where is my refund I was promised? You lie and cheat and steal. You are thieves. Updated: after several attempts I was never refunded my money. It’s 2025 and nothing has ever been refunded. Was charged $160 twice to step foot in the room turn around and walk out. The room was that bad. Was promised money back and I got nothing from them. Worst place I’ve ever been to. Worst thing I’ve ever experienced in my life.

(1Bugs all over ceilings,(2 room smelled of stail smoke, (3 unable to take bath broken pull stopper on tub, (4 luke warm water,(5 Biscuits and gravy were cold at 6:15 am ???

it was okay

Loved that there is an option for three beds in the room as I care for my special needs sister and have my son so each of us were able to stay in the same room. The only thing I would say needs improvement is that the bedding had stains and one had burns on it, other than that it was pretty standard condition.

this is one of the few hotels in webster city, and my family and i booked it last minute because it was the only option at the time. staff was friendly. we checked in at 3pm, but made the mistake of not checking the room until we decided to get in for the night at 9pm. we got to the room and it was very stuffy and had an old smell. one of the beds had a burn mark (looked like from a cigarette), but it was supposed to be a non smoking room. my son was playing and lost his toys underneath one of the beds. i went down to look for it and saw this and took a picture. there was a lighter, apple peel shavings, and i think it was a lemon? i talked to the front desk and they had said they would send housekeeping up to take care of it, but my son had already fallen asleep and i didn't want them to wake him up. plus, it should have already been cleaned before i checked in. I asked for a refund or partial, and they said they would talk to management but never got back to me.