Fairfield Inn and Suites Rochester East

I stayed here for 1 night after a wedding. The hotel was very clean. My room was clean and stocked with everything I needed. The breakfast in the morning was limited. There were not many choices. I had the oatmeal and it was fine. The walls were kind of thin. I could hear flushing toilets and kids in the hallway, but nothing that was overly distracting. Overall, it was a decent stay and would stay again.

Well, to start… Upon entry the lobby and hallways smelled like garbage or spoiled food of sorts. It was only one ice machine in the building that was functioning. And even though the hot tub was fully operational for the jets working and the water being the appropriate temperature it was still an out of service sign on it. ( I believe it was just to keep people from using it so they wouldn’t have to worry about daily cleaning/maintenance) The front desk clerk must’ve had a bad day cause he was the king of sarcasm. But then I came across management and realized they must’ve trained under her supervision cause Miriam is everything the opposite of professional. Because, instead of doing a thorough investigation, she chose to assume and charged my room for damages based off the idea that smoking occurred in my room. When in fact that did not happen at all. And when confronted she had no proof. Only to say she smelled it. (My room is one of several near the breezeway of the side entrance where many people smoke through the day) so her lack of reasoning and lack of professionalism lead me to this review and the PRIMARY reason I will never return to that property. I’ve never been treated or spoken to ever like how I was this past weekend. Definitely left a sour note on what was otherwise a wonderful trip to visit family.

Nice quiet hotel. Near several restaurants and stores.

Our room has an odor like smelly gym feet. The room was not prepared for use of the Murphy bed( no sheets or blankets). Really confused on why two televisions are in our room!! Truly was rather confusing as the kids thought they could watch something on one tv and something different on the other.

Great, as always!

We love the centralized location and easy access to the highway. Only thing we did not like was that although it was snowing, the entrance was not cleared off of snow, making it unsafe to walk in and out.