Courtyard Milwaukee Brookfield at Poplar Creek

Nice hotel, great location! Easy access to the interstate. There are plenty of good restaurants nearby. You can walk to the Corners of Brookfiled for shopping and dining, which we liked a lot! Our room was spacious and clean with comfortable beds.

On 12.30.24 I booked two hotel rooms for our family to enjoy the holiday, but unfortunately, our expectations were not met due to several issues encountered during our stay. Prior to reserving our rooms, I specifically mentioned the importance of having access to a restaurant, breakfast, and the bar on New Year's Eve, and I was assured that these amenities would be available. However, upon our arrival, we were informed that the bar and restaurant were closed, leaving us without the services we were promised. The front desk receptionist appeared unprofessional, as she was preoccupied with her phone during our check-in. The suggestion to seek an alternative hotel at 6 pm was frustrating, considering we had made arrangements to stay at your hotel. The explanation provided for the closures was due to insufficient staff and low reservations was even more frustrating, especially given the lack of prior notification. We decided to go buy alcohol beverages from the grocery store, but while touring the hotel we noticed there were alcohol beverage for sale!!! This was extremely upsetting because we should have been told we can purchase alcohol beverages on site so we didnt have to add further inconvenience of going to the store! Especially since I informed them we were going to purchase drinks due to the bar being closed!! When we got to our rooms, the glasses were stained with water marks, and the curtain was hanging off the line. The heat was also not working so I called the front desk and they sent the maintenance guy up. He said he was unable to get my heat to work at full capacity and said there was nothing he could do, but will send someone up in the morning!!! We check out in the morning!! Unreal! The more upsetting part is that the front desk was aware of the heat issue and didn't call up to see if I needed extra blankets etc!! Every year my family enjoys a nice stay at a hotel for new year eve, and this has been the worst experience!!!! I was trying to refrain from posting this review, but I sent an email to the GM and assistant GM and never heard back!