Courtyard Chicago Waukegan/Gurnee

Cleanliness: Multiple reviews emphasize the hotel's spotless condition, with clean and comfortable rooms, well-maintained facilities, and a consistently high standard of hygiene across guest areas and common spaces.(based on 1 review)

Within the area there are a choice of hotels, I picked this one despite some of the reviews. Conversely it was an amazing hotel made so good by the staff and their can do attitude that they are happy to help. The hotel has a few basic restaurants nearby and a short taxi ride to the train station to get into the city. Rooms are clean, there is printing, gym and laundry facilities too!

I wholeheartedly was surprised at how clean this hotel was throughout. The front desk could use some upgrading including the front desk employee Rod. The young ladies at the front desk were both pleasant and professional, however Rod was rude, impolite and unprofessional-and unprovoked. It matters not what he did so I dont need to publish it here. Do not be deterred by my comment about his isolated attitude, demeanor, blatant disrespectful laugh and loud whopping when he knew he was wrong and not even being spoken with. The hotel is worth staying as it is very comfortable and extremely clean throughout the hotel, their gym and the room I stayed in overnight. The price point was a little high. They only had one front desk attendant with over 7 people in line; Rod wheeled himself through the line stating he would help the next person in line, only to help the young lady resolve an issue- further delaying assisting the clients in line.