Baltimore P
September 15, 2024
My disgusting stay at Courtyard Chicago- Waukegan/Gurnee I reserved a room on August 12, 2024, for my son's Navy Graduation on 9/12/24, and I arrived to check in on 9/11/24. Upon our arrival at 1600 hrs, we were dismayed to find that the only available room was a handicapped one, a far cry from what we had expected. The room we were given was a far cry from the one advertised on their website, a clear case of misleading marketing. The bathroom had no ventilation fan, so whenever you showered, you had to open the door for 20 min before shaving or being able to put makeup on. Oh, and if someone had to take a number two, well, god help you if your significant other does nasty doozer in the toilet. You would be smoked out of the entire room. Oh my, I almost felt like a sick patient and was sleeping in a hospital room with, yes, a beautiful hospital-looking bathroom with a lovely metal mirror, very little light, multiple drains on the floor, and one right in the center of the bathroom. Thanks for skipping the ventilation fan installation at Courtyard Chicago—Waukegan/Gurnee. It made my stay an enjoyable experience, to say the least. Then, on day 3, Discovering dried blood on the comforter, just inches from my face, was a shocking and disturbing experience. It's appalling that I slept with someone else's bodily fluids so close to me. This is not the standard of cleanliness one would expect from a hotel like Courtyard Chicago- Waukegan/Gurnee. Oh, I almost forgot the supposed brand-new beds. Boy, do these beds look nice and comfy on their website? Nope, we had two queens on a box spring placed on the floor, and oh boy, it felt like I was sleeping on a concrete floor. Let's keep going; the breakfast was even better to describe; well, let's say on the Courtyard Chicago- Waukegan/Gurnee website, you will see a beautiful picture of a plate of food with scrambled eggs, bacon, potatoes, and wheat bread, Yummy well I thought, and this is why we upgraded to get the breakfast which of course was additional. Well, we didn't receive this plate of food. Instead, we received a cardboard box full of garbage food; my 10-year-old daughter could have cooked up better, but god bless her, but I would pass on that opportunity. Oh, and we are not done, folks, yet; this place is a real winner, winner chicken dinner, well their website makes it sound like they have this 3-4 star restaurant and bar where they service this incredible food and all, but NO, upon my self being hungry one evening during this adventurest stay at the ( Courtyard Chicago- Waukegan/GurneeWell, an employee told me, don't bother ordering because the food at this so-called incredible bar and restaurant is nothing but dried chicken patties, microwave food that is put together in an instant to then charge you at a minimum of $15.00 per whatever they are trying to sell as food. Well, to my dismay, I was so hungry and just wanted to see for myself; upon approaching the bar, I saw the young lady pulling