Inn on Arsenal

Filthy room and loud disrespectful staff It was a bad experience staying here and thats too bad as the price is right and the location makes it easy to get into the city. The bathroom wasn't clean, hair in the sink and the bed covers had dirt on them. The staff was super disrespectful, running the vacuum cleaner early am right outside our room and being extremely loud in the halls in the early morning. We were woken up several times every morning of our two night stay. I would highly recommend looking for another place to stay if you are coming to Boston.

Poorly renovated with no handicap access The entrance has several steps and no ramp to the reception desk, and I stayed on the second floor — there was no elevator. My phone didn’t work. The hotel couldn’t resolve this problem. I talked to another traveler, and her phone also didn’t work. My TV was broken, and so was the remote. The front desk clerk came up and could not fix it. The security box in the room was locked open and the hotel couldn’t fix it immediately because the device they use was not working either. The receptionist said they had no other rooms — they are booked. For a newly remodeled place, the room was in poor condition. The room had no hairdryer, iron or ironing board. I was told that there should be a hairdryer in the room, and I can borrow an iron from the front desk. And, I had to slam the room door to get it to close. Then checking out, I asked the front desk clerk if he wanted to know what was wrong with the room? The response he gave me was surprising. He said, if you want to, it is a newly renovated hotel, and I don’t want to have an argument. He had a nonchalant attitude and did not care to respond to any of my concerns. The good: it is right on a bus line that will take you to Harvard, MIT, and downtown; self parking is free; and I didn’t see signs of roaches or bedbugs.