Garden Court Hotel Aylesbury

Overall this hotel should be closed and completely refurbished. On arrival the main entrance was having concrete work done so had to enter through the rear door where you walked past discarded fridges and other tools. You arrive into a dark and dingy hall and I genuinely thought they had had a power cut as it was so dark; only small emergency type lighting on. The walls were black and stained and the carpet pattern was unrecognisable. The ‘reception’ was basically a desk and the security guard they had posted here was either asleep OR playing games on his phone (one night with spent alcohol containers next to him - unsure if it was theirs). The room was very big; the bed was comfortable and the bathroom was recently refurbished. Thats where the positives stop. The furniture in the room was extremely outdated and the sofa looked like it could walk itself out the room!! Very unclean and clean. Their is no air-con or natural air flow in the room; even opening the window provided little relief from the heat wave we experienced. I paid nearly £450 for 5 nights here and if I had the option of alternate accommodation I would have taken it. Honestly; would have paid £150/200 for this stay at a push. Overall this hotel should not be open and should be closed for refurb.

I booked a room for Saturday 2nd July 2022. I had booked other hotels tentatively but wanted a hotel that was clsoer to a local venue at which we were attedning a concert. A present for my wife. Upon booking at Garden Court, and receiving confirmation of that booking, I cancelled the other hotels. Just 5 days before I was due to attend Carlos, from the hotel he did not identify his position, I assume someone with some form of "responsibilty" called me to advise that they had to cancel my room. I advised strongly this was not acceptable and the excuse given was contractors had overrun and my room would not be available although the hotel was still going to be open. I aske dif I could have another room he said no as the hotel was full. I said with events at Silverstone (F1) and other local events I would not find alternative accomodation. This proved to be the case!! I advised that as a result I would have to drive 3 hours instead. All I got was "sorry for the inconvenience blame contractors etc. This is not acceptable and I note from previous reviews that renovations have been ongoing for a while. I did not look at these when I booked nor should I have to when my booking was confirmed. This falls way below the standard of Best Western hotel service and I do not intend to use them again. I said to Carlos that it would spoil my weekend and it did. The romantice weekend away, the first in 3 years, did not happen. I had to drive, not drink etc etc. Carlos I found your excuses to be insincere, patronising and completly lacking in empathy and any customer service. Why I was advised in such short tilme is beyond me and if you and your team cannot manage you own contractors that speaks volumes. No offer of trying to find alternative accomodation nor offer in fact of any help whatsoever. No customer service at all.