American Inn & Suites

We came down for a concert and the hotel fit our needs. Our room was clean and even had a jetted tub. The lady at the front desk as nice and check-in was super easy and we did it 30 minutes before normal check-in time.

Newly changed from a Comfort Suite, I felt very uncomfortable at this motel. It’s my impression they do drug rehab here. There are signs and what appears to be a dedicated wing. Everything reeks of cigarette smoke in the halls and the rooms, as do my clothes now. The people were something else completely. Now I’ve seen odd hair color and unconventional styles on men, women, and everything between, but the piercings, the bolts, the grills and the tats, more ink than I’ve ever seen consistently on everyone around me. It was like a convention and I was the odd tourist. The elevator was filthy, with crumbs all over. Not a good first impression. While someone has spent money trying to clean things up, with nice sofa and chairs in a corner of the lobby with water feature, the faux vinyl flooring in the halls lends a stark appearance. Trash cans line the hallways, where the savvy know to put out their trash, as room service isn’t included. If you want clean towels (or the threadbare swatches they pass as such), bring your soiled ones for exchange only. The juice and coffee machines were inoperative, as the only source of refreshments in the lobby. The bed was firm, blanket thin, pillows of the same quality as the towels. The bathroom included a huge jacuzzi tub, massive capacity far exceeding the hot water flow. We never tried, but showering in that tub revealed the drain, while fully open, does not drain at all. Not while we were still there.. The microwave was functional as was the refrigerator, but boy was the fridge LOUD! A constant hum with intermittent vibration. The desk had one leg askew, don’t put weight on that. Many dead bugs on windowsill. If you must stay here, double check the rate. The guy next door paid 50% of what I did, same room type and amenities. A final touch was the used prophylactics wrapper just outside the main entrance.

Dogs allowed and strong neasuating smell of urine in hallway.Dogs barked and growled Everytime anyone walked past room to stairs and elevator.When complained said nothing they could do. 2ndly clerk at front desk saw me drop new shoes in bag at front door. Left bag there and stole them and when asked if found bag told me but again nothing they could do. Also camera's did not record. Sent email to GM but no response and no refund

This was easily the worst hotel I've ever stayed at in my entire life. The minute we entered, there was no one at the front desk to check us in. She eventually showed up; no apology or anything. The entire facility had a musty smell to it; the elevators were covered in a cheap wood (as though they were in the process of being torn down) and the hallways looked like they hadn't been cleaned in years. The rooms were somehow even worse! We're talking an overhead fan in the washroom that was hanging on by a thread; some sort of substance in the toilet; scratchy bedsheets; beds that were hanging off of their mismatched frames; tiny, unusable pillows; some sort of sticky dirt on the ground; and a chest of drawers that was both broken and filled with dust at the same time. In addition, their Wi-Fi only worked about half the time and when we asked the front desk about it, the clerk (wearing a cardboard Burger King crown) informed us that the Wi-Fi often didn't work and there was nothing she could do about it. Just a terrible stay - we would never go there again.

BED BUGS… STAY AWAY! This place needs to be closed and fully shut down until they fully have their act together. Where do I begin: parking lot is pitch black after 6pm, their pool has been “under maintenance” forever, don’t be fooled - there is NOTHING for breakfast, towels are like brillo, the staff needs some serious 101 customer service courses when being hired and possibly once a month meetings to be reminded to even just greet properly when someone walks in, manager strolled in past 9am with his hands in his coat like a customer (seemed to have no energy to do what’s needed to really run this place) and the list goes on. But my last stay was the worst: over 10 bed bug bites (no sleep and videos and pictures to prove that this a FACT). When letting the front desk know, while looking like I had a hematoma on my forehead from 3 back to back bites that swelled up… the girl seemed unfazed… like “yea, we call someone when that happens”… SERIOUSLY??? Is this a normal thing here??? Like, close the hell up & fix these things?! I have bites on my hands, neck, back & the worst visible ones are on my forehead. The immense itch and discomfort I am feeling is not worth a refund or a free night and I wouldn’t wish it on anyone ESPECIALLY A CHILD. Who knows how many if these I am now taking home in my clothing or bag🤦🏻‍♀️ Is it cheap, yes… is it worth it? HELL NO!!!! STAY AWAY!!! The city & health department should do an inspection soon and shut them down until they get things in order!!!!

If I could I could give this place zero stars I would If the lack of upkeep and subpar cleanliness paired with the scent of propane leak wasn't enough, the appalling behavior of the front desk lady is sure to get you. My grandma made this reservation over a week ago. She's moving out of state, we came to help. Reserved adjoining animal friendly rooms (Her and my aunt have service dogs) Upon checkin she was informed none of the adjoined rooms were animal friendly but gave us rooms across the hall. (Both of which had adjoining rooms?) sucks for childcare reasons during the move but all right let's make due. Then they charged her a cleaning fee for the service dogs. Which is against the law. Hotels and other places of public accommodation are not permitted to charge individuals additional fees for cleaning the hair or dander shed by a service animal. Regardless of this all we stayed two nights. Not making a fuss about a thing. At 930 this I had a knock on my door, opened it expecting my son to be back from across the hall. And she was there with him. She said I've had noise complaints about your dog. I opened my door fully and said I didn't have a dog. The other half of my party does but I haven't heard them? This lady literally sneered at me and goes "So you DO have a dog." No ma'am, clearly no dog here, my grandma and my aunt, yes, but not in here. She then tells me that they aren't allowed on this hall at All. And neither are my kids and I said we didn't pick the room ,Y'all did and we asked for adjoined for that reason. They were declared. She makes another offhanded comment and stormed off downstairs. I let my aunt know what happened and she went to speak with her. My aunt went over the law with her, even showing her the law when she said she'd like to see it, the lady gave nothing but attitude back. She told my aunt again it doesn't excuse them barking to let her know someone had knocked or us being in that hall. The room they gave us!!! Service dogs are allowed to alert to a knock. It wasn't continuous or often She then took 5 spare minutes to look up which coworker to blame. At which point she looked at my aunt and said, if you want a refund contact the gm or corp, but you can't just stand here spouting laws i don't know, and people with allergies might need that room! My aunt said she had just shown her, she scoffed I didn't read that. At this point my aunt asked who handles the Ada violations and these types of legal matters so she knows who to call . The lady said look I don't know the law and you're not going to threaten me with complaints. I stepped in then and I told her that ignorance of the law is not an excuse to break it. She said the dog barked people complained. Again a service animal may alert to a knock. It wasn't incessant! I even asked, your dog has never barked? She's like I don't have one, it's dead, i'm like OK so tell me he never barked ever and she said nope not really with another Someone needs a lesson in hosp

HORRIBLE!!! Wiped the room down with Lysol wipes, and the wipes were filthy. Have the window cracked for fresh air but also need the heat on. Mold on the wall. Neighbors have music thumping but turned it down just a bit after I pounded on the paper thin wall.

Poor as a rating is an understatement. I booked a room more than a month in advance through their direct website for 8 days and paid in full at the time of booking with a clause of non-refundable. I was traveling with my 91 year old handicapped family member with dementia. First, the website claims that breakfast is included with the room. Upon check-in, there is a handwritten sign posted in the dining area that there is no breakfast. I booked a non-smoking room, yet the room smelled as if someone had just finished their cigarette. The room was broken down, and the accents were patch-work pieces, nothing matched. The freezer was solid ice and every time you open the fridge, everything falls out onto the filthy floor. The room was filthy as well. I had to Clorox wipe all surfaces. The clincher for the sub-standard rating was that a couple days into our stay, I had taken my 91 and 94 year old family members on a daytrip to Saginaw to place flowers on the graves of their parents. We had just arrived when I received a phone call from the hotel telling us that we needed to vacate the premises NOW. Apparently they had double booked quite a few rooms since there was a concert in town and they could get more money from the concert-goers. My husband went to the hotel to show them our receipt that had us booked and paid for another four days. The manager did not even offer an apology. He told my husband to vacate the room NOW or he would call the police. I heard them do the same thing to another couple the evening before. Of course, with the concert and conferences happening that weekend, nothing was available in the area even at $400 a night. We had to impose on an 82 year old family member for the night until we could get into an Airbnb the next day for the remainder of our stay. We had to fight to get our refund from the hotel for the prepaid funds of the unused days. The refund showed up a week after we returned home. We were told that this facility is independently owned and that we have no recourse through the hotel for a short vacation that was ruined.

Hope this review make others aware that this Hotel says .. it serves FREE BREAKFAST in every websites it’s listed and also says it has INDOOR POOL available for guest .. but when I try to check in with my 4yr old they simply said .. they DONT SERVE BREAKFAST.. I particularly look for hotel with free breakfast is to avoid a trip to restaurant for breakfast in the morning with my toddler .. now I paid for these guys included and then went to restaurant for breakfast for $30 more expense for 3 of us and Hohn is atrocious apart from my other 2 concern .. No pool and no cable channels available .. please look at the review and don’t be in a situation with last minute shocker like me 😔😔 I have picture saying they have hot breakfast and INDOOR pool but both UNAVAILABLE