Medina Palms
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1 night
1 room, 2 adults, 0 children
All properties in Watamu
Medina Palms
No.1 of Premium Hotels in Kilifi
Plot, Off Turtle Bay Road, Watamu, Kilifi, 80212, Kenya
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Amenities
Golf course
Outdoor swimming pool
Private beach area
Diving
Snorkeling
Hiking
Spa
Massage room
All amenities
Property Description
When you stay at Medina Palms in Watamu, you'll be near the beach, within a 5-minute walk of Watamu Beach and Prawn Lake. This family-friendly hotel is 1.3 mi (2 km) from Mida Creek and 5.6 mi (9.1 km) from Ruins of Gedi.
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8.8/10
The best thing that the Kenyan coast has to offer. Beutiful setting and great food.
All 54 reviews
Surroundings
Airport: Malindi Airport
(20.7 km)
Landmarks: Spiaggia delle Tartarughe
(250m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

3
Three-Bedroom Villa
Bedroom 1:1 King bed ● Bedroom 2:2 Single bed ● Bedroom 3:1 King bed ● Living Room:1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Ocean view
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1
One-Bedroom Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
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4
Duplex Suite
Bedroom 1:1 King bed ● Bedroom 2:2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
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2
Villa
Bedroom 1:1 Single bed ● Bedroom 2:1 Double bed ● Bedroom 3:2 Double bed ● Living Room:2 Sofa bed
Non-smoking
Private bathroom
Daily housekeeping
Wi-Fi in room
Clothes hangers
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4
Deluxe Suite
Bedroom 1:1 King bed ● Bedroom 2:2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
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Guest Reviews
8.8/10
Very Good
54 reviews
- Cleanliness8.8
- Amenities8.8
- Location8.8
- Service8.8
Average for similar properties in Watamu

Review summary
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Location: This resort is set in a stunning location near Watamu, surrounded by lush tropical gardens and offering direct access to a picturesque beach.

Guest User
December 20, 2023
The best thing that the Kenyan coast has to offer. Beutiful setting and great food.

Guest User
July 20, 2025

Siamo appena tornati da una vacanza indimenticabile al Medina Palms e non possiamo fare altro che consigliare caldamente questa struttura a chiunque cerchi una vera esperienza da 5 stelle in Kenya. La struttura è un autentico paradiso, curata nei minimi dettagli, elegante, pulita e immersa in un’atmosfera di tranquillità assoluta. Ogni angolo è pensato per garantire relax e comfort. Il cibo è semplicemente delizioso, con piatti curati, ingredienti freschi e un’attenzione particolare ai gusti degli ospiti internazionali. La colazione è abbondante e varia, e ogni pasto è un vero piacere per il palato. Il personale è uno dei punti di forza dell’hotel: gentile, sempre disponibile e incredibilmente premuroso. Ci hanno fatto sentire coccolati dal primo all’ultimo giorno, con sorrisi sinceri e grande professionalità. Unico piccolo neo: a luglio la spiaggia proprio davanti al resort non è al massimo della fruibilità a causa delle alghe, ma questo non ha minimamente rovinato la nostra vacanza. A pochi minuti (raggiungibili comodamente con i tipici Tuk Tuk o le moto locali) ci sono spiagge spettacolari come Sardegna 2 e Garoda Beach, che valgono assolutamente la visita. Un altro aspetto che purtroppo ci è un po’ mancato è il fatto che il bar, e in particolare il beach bar, chiuda piuttosto presto. Sarebbe stato davvero piacevole poter concludere le serate con un buon cocktail e un po’ di musica di sottofondo, senza bisogno di animazione o intrattenimento invadente, che anzi non apprezziamo. Un’atmosfera rilassata e soft sarebbe stata perfetta per completare le serate nel resort. Per quanto riguarda gli spostamenti e le spiagge, consigliamo vivamente di affidarvi ai beach boys locali, semplicemente per godervi le spiagge con maggiore tranquillità e senza essere continuamente fermati da altri. Due tra i più disponibili e affidabili sono Tartaruga e Nemo, che troverete facilmente sulla spiaggia del Medina Palms. Persone umili, gentili e sempre pronte ad aiutare, anche nell’organizzazione di escursioni. Noi, per le escursioni, ci siamo affidati invece al team di Fragola (sì, usano davvero questi nomi italiani), un gruppo di ragazzi molto professionali, abituati a lavorare con i turisti italiani. Li consigliamo caldamente: sanno offrire esperienze autentiche, ben organizzate e in totale sicurezza. In conclusione, il Medina Palms è una scelta eccellente per chi cerca un soggiorno di lusso e relax, con ottimo cibo, un servizio impeccabile e la possibilità di vivere il Kenya con occhi diversi. Non vediamo l’ora di tornare.
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Guest User
July 6, 2025

Excellent location and facilities, but far from 5 star service. They have damn rules like closing the pool at 6pm! Staff not proactive in dealing with large groups. We had to continuously ask them to do simple things like combining tables to fit the group. They close everything on a strict damn schedule. They kicked us out of the dinner area, because they were closing dining area. We moved the bar and they also stopped serving drinks early in the night. It’s especially absurd because we were a big group and wanted to actually spend more. Never going back.

Guest User
July 4, 2025

I had the misfortune of being served by someone named Collins, and I can honestly say it was one of the worst customer service experiences I’ve ever had. From the very beginning, Collins was incredibly rude, unprofessional, and completely indifferent to basic courtesy. He acted as if customers were a burden rather than guests to be welcomed. What made things even worse was his attitude when it came to ordering food. Instead of allowing me to choose from the menu or even asking what I might prefer, he insisted I eat what he decided. Yes, you read that correctly — I had to eat what he said, with absolutely no room for discussion. It felt more like being bossed around than being served in a restaurant. I was stunned by the arrogance and total lack of respect. Throughout the entire interaction, Collins remained dismissive, impatient, and borderline hostile. I felt uncomfortable, unwelcome, and honestly insulted. This is not how any customer should be treated, let alone in a place where you’re paying for food and service. The entire experience left a very bad taste in my mouth — and I’m not just talking about the food. I would never return, and I strongly recommend that others stay away. There are plenty of other places where you’ll be treated with respect and basic human decency. This was unacceptable on every level.

Guest User
June 29, 2025

I enjoyed my stay at the Medina Palms. It is a gorgeous resort with an Arab-inspired design. There are quite a few stairs for getting around and, in June, the beach is full of seaweed. However, the pools at the resort are lovely and the overall design of the hotel is very interesting. The food was pretty good.

Guest User
May 22, 2025

I was here with my husband for unwinding.I loved the services and friendly staffs.The villa was so clean and everything in was stunning.The jacuzzi was abit 👎.The food was 👌so amazing and sweet.Thanks.I wouldn't mind coming back with my Husband next time.

Amina
April 5, 2025

Amine
Very good discovery
Amazing place, great Staff.

Anna G
February 25, 2025

Abbiamo soggiornato in questo hotel al rientro dal safari con tutta la famiglia (siamo in cinque). La struttura dell’hotel è molto bella, e noi abbiamo alloggiato in una villa con quattro camere spaziose, ognuna dotata di un bagno ampio e luminoso. La pulizia era impeccabile, il servizio attento e il terrazzo enorme, un vero punto di forza. In generale, l’alloggio era perfetto. Purtroppo, il servizio ristorazione ha lasciato molto a desiderare: tempi di attesa lunghissimi e qualità del cibo piuttosto bassa. Il ristorante del beach bar è carino, con un servizio ancora lento ma una qualità del cibo discreta. Le ragazze dello staff, invece, sono state davvero gentili e disponibili. Tuttavia, abbiamo vissuto alcuni episodi spiacevoli: 1. Durante una gita organizzata fuori dal Hotel ci avevano garantito il ritiro degli asciugamani da bagno, ma al momento del bisogno ci sono stati negati, abbiamo discusso e fatto le nostre dimostanze ,trattamento che non deve assolutamente capitare allucinante!!! In nessuna struttura soprattuto a hotel di questa categoria . Inoltre, i beach boys sulla spiaggia, pur essendo gentili, erano davvero insistenti, come spesso accade in queste destinazioni. 2. In una villa con quattro camere da letto, ci siamo ritrovati con un solo phon a disposizione. Alla richiesta di averne un altro, ci è stato inizialmente negato, una cosa assurda considerando le dimensioni dell’alloggio. Solo dopo aver segnalato il problema direttamente al General Manager, ci è stato finalmente concesso. Un trattamento inaccettabile, mai riscontrato in tutti i nostri viaggi. 3. La colazione è stata deludente, con una qualità molto scarsa. 4. La spiaggia è piccola, in parte erosa dal mare, e non dispone di lettini e ombrelloni sufficienti per tutti gli ospiti. Una situazione impensabile per un hotel di questo livello. Peccato, perché la struttura ha un grande potenziale, ma la gestione è davvero carente.
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Services & Amenities
Most Popular Amenities
Golf course
Off-site
Outdoor swimming pool
Private beach area
Diving
Snorkeling
Hiking
Spa
Additional charge
Massage room
Gym
Private parking
Free
Car rentals
Bar
Table tennis room
Restaurant
Station pick-up service
Additional charge
Conference room
Additional charge
Multi-function room
Business center
Kids' club
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free

Outdoor swimming pool

Private beach area

Spa

Gym

Restaurant

Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Infinity pool
Pool with view
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Transportation
Car rentals
Station drop-off service
Additional charge
Shuttle service
Additional charge
Station pick-up service
Additional charge
Front Desk Services
24-hour front desk
Concierge service
VIP check-in service
Express check-in and check-out
Safe at front desk
Currency exchange
Tour and ticket booking service
Languages Spoken
Italian
Food & Drink
Snack bar
Bar
Room service
Health & Wellness
Spa
Additional charge
Table tennis room
Windsurfing
Diving
Golf course
Off-site
Gym
Massage room
Body care
Hiking
Snorkeling
Foot bath
Activities
Public beach
Private beach area
Fishing
Public Areas
Garden
Cleaning Services
Ironing service
Clothes dryer
Laundry service (on-site)
Additional charge
Facilities for Children
Childcare service
Additional charge
Children's meals available
Kids' club
Business Services
Multi-function room
Fax/copying service
Additional charge
Conference room
Additional charge
Business center
Accessibility
Accessible rooms available
Safety & Security
Intruder alarm
Smoke detector
CCTV in public areas
First aid room
First aid kit
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: 12:00–18:00
Check-out: 02:30–10:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 2 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
StyleBuffet
Age | Fee |
---|---|
Adult | Buffet:US$16.00 (approx. PHP 930.80) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2011
- Number of Rooms: 35
When you stay at Medina Palms in Watamu, you'll be near the beach, within a 5-minute walk of Watamu Beach and Prawn Lake. This family-friendly hotel is 1.3 mi (2 km) from Mida Creek and 5.6 mi (9.1 km) from Ruins of Gedi.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center. This Mediterranean hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). If you'd like to spend the day shopping, you can hop on the shuttle (surcharge).
Grab a bite to eat at one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Watamu? This hotel has 1300 square feet (121 square meters) of space consisting of conference space and 2 meeting rooms. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 50 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and ovens. Your room comes with a Select Comfort bed. 40-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and microwaves, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center. This Mediterranean hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). If you'd like to spend the day shopping, you can hop on the shuttle (surcharge).
Grab a bite to eat at one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Watamu? This hotel has 1300 square feet (121 square meters) of space consisting of conference space and 2 meeting rooms. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 50 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and ovens. Your room comes with a Select Comfort bed. 40-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and microwaves, and housekeeping is provided daily.
Frequently Asked Questions
What is the cancellation policy for Medina Palms?
The cancellation policy for Medina Palms varies depending on the type of room and booking conditions.What is the cancellation policy for Medina Palms?
What are the check-in and check-out times at Medina Palms?
Standard check-in time at Medina Palms is 12:00-18:00 and check-out time is 10:00.What are the check-in and check-out times at Medina Palms?
What amenities and services are available at Medina Palms ?
Medina Palms offer top amenities and services include Shuttle service.What amenities and services are available at Medina Palms ?
Can I bring my pet inside the Medina Palms?
As much as we love pets, unfortunately, we are unable to accommodate them in Medina Palms.Can I bring my pet inside the Medina Palms?
How far is the Medina Palms from the closest airport?
The closest airport is Malindi Airport, and it is about 31 mins from hotel by car (20.7 km).How far is the Medina Palms from the closest airport?
Is airport shuttle service offered by Medina Palms ?
No, the Medina Palms doesn't offer airport transfer services.Is airport shuttle service offered by Medina Palms ?
About This Property
Nearest Airport | Malindi Airport |
---|---|
Distance to Airport | 20.71KM |
Average Price From | PHP40501 |
Hotel Star Rating | 5 |