Holiday Inn Express & Suites Dayton South - I-675

Nice hotel Good staff Spacious rooms

Pretty average stay. First the good: great/safe area, easy parking, A/C worked great, mini fridge worked very well, pretty decently renovated, was able to get an amazon package delivered to the front desk with 0 issues and overall pretty good staff. The not so great: WIFI was absolutely terrible and my room was in a central part of the building, this is unacceptable for 2024 and I had to use my cellular data to actually get work done. Also, at check-out, for some reason they could not print out a hard copy of my receipt for whatever reason and I never received one in my email, they were also unable to change my payment method because "the night audit had already run it". Issues I've never had to deal with at other hotels during check out which made me wonder if she was actually trying....

Front desk was nice very nice and helpful hoped to have a nice stay while working at the Base however each morning breakfast attendant with blue hair was an absolute demon. Pancake machine was broken each day not a big deal but attendant was enough to never return. Extremely rude and unprofessional. Overheard her talking to maintenance worker about how much she hated other coworkers. Won’t return.

The sheets were dirty, so I slept it the second bed in the room, as it had two. This is the second time in a week that I found unclean sheets leading me to believe that this is a policy of the hotel chain, to not wash the sheets after each guest to cut cost.

Would have been a 5 but breakfast on Sunday was almost completely gone by 9:20 (breakfast goes until 10:00). Otherwise no complaints. Room was nice and clean. The hotel was quiet. Easy access from the highway. There are lots of restaurants nearby.

My recent encounter with Barbara Presley at the Holiday Inn Express & Suites Dayton South - I-675 was profoundly disappointing and disheartening. Not only did Barbara exhibit extremely unprofessional behavior during our interaction, but she also subjected me and my 6-year-old daughter to a distressing and unsettling experience. Barbara's conduct included yelling and screaming, which is entirely inappropriate and unwarranted in a customer service role. She also provided misleading information, falsely claiming that my reservation had been canceled by a third party when this was not the case. Moreover, she intentionally canceled my reservation, causing significant inconvenience and distress to my daughter and me. To make matters even worse, Barbara's actions led to an unnecessary involvement of the police. When officers arrived at the hotel, she provided them with false information, leading to other guests speaking up on my behalf, further complicating an already unfortunate situation. The most heart-wrenching part of this ordeal was seeing my 6-year-old daughter witness such distressing behavior. She was left in tears because she couldn't enjoy a simple pleasure like going swimming. It is imperative that the management of the Holiday Inn Express & Suites Dayton South - I-675 address these grave concerns urgently. This kind of unprofessional conduct and disregard for guests' well-being is entirely unacceptable and falls far short of the standards expected in the hospitality industry. Every guest, especially children, deserves to be treated with respect, kindness, and honesty. My experience with Barbara was a painful departure from those principles.

My recent interaction with a customer service representative, Barbara Presley, at the Holiday Inn Express & Suites Dayton South - I-675 was exceptionally disappointing. Barbara exhibited unprofessional behavior and provided a level of service that fell far below expectations. Not only did she mishandle a customer's reservation, but she also claimed it had been canceled by a third party when it hadn't. To make matters worse, Barbara was extremely discourteous, even resorting to yelling and hollering at the customer. Her behavior is entirely unacceptable in a customer service role and creates an uncomfortable and unwelcoming atmosphere for guests. Additionally, it was disheartening to witness the misuse of police services and taxpayer dollars during this incident, which further compounded the negative experience. I sincerely hope the hotel management takes this feedback seriously and addresses the issues with their customer service team. In any industry, professionalism, respect, and honesty should be the cornerstones of service, and it's unfortunate that these values were not upheld during my recent stay at this establishment.

An excellent place to stay. Clean and well maintained facilities. The outside was very well kept and inviting. Amelia was just wonderful. She had us registered in less than 5 minutes. The room was perfect, and the bed was so comfortable that I was asleep almost instantly. Breakfast the next morning was great. A good selection of items including biscuits and gravy, cheese omelets, toast, cereal, juice, and of course fresh coffee. As far as I’m concerned the next time I’m in Dayton this will be my go to hotel. P. S. You have got to try The Chop House, next door.

The only thing I can say positive about this hotel is that check in was easy and the room was clean. The stairways look like something from the dark ages and the walls were dirty and paint was chipped. Except for the gentleman that checked us in the customer service skills were lacking from the employees we dealt with. After going swimming the evening we arrived, we only stayed one night thank goodness, we took our clothes and towels to dry them and when we arrived in the laundry room someones clothes were in the dry but we forgot some stuff so I went back downstairs to get it and my fiancee waited there. During the time we arrived and I returned with the other items it was about ten minutes and no one had come to take their clothes out of the dryer so she took the clothes out of the dryer and placed them in the basket that was on the dryer and put our stuff in the dryer and inserted the quarters. While she was trying to find the start button to start the dryer the guest who's clothes were in the dryer came in and asked why we took his clothes out of the dryer. As stated it was at least 10 minutes since the dryer stopped, I work in a hotel and have experienced many times when guests just leave their clothes in the dryer and go somewhere else and don't return for a long period of time and we just tell the guests to go ahead and remove the clothes and place them on top of the dryer plus I have even seen some hotels that have signs up asking you not to leave your clothes sitting in the machines, washer/dryer, and say your clothes can be removed at your own risk, and he stated that his clothes were still damp, which when my fiancee put his clothes in his basket it was only his socks. By this time we had started the dryer and he stated he was going to stop the dryer and take our clothes out and he attempted to but when he opened the door I slammed it shut and stood in front of it. He got into my face and said we weren't going to dry our clothes and proceeded to unplug the dryer. At this point what I believe to be two Front Desk Clerks came in and asked what was going on and I proceeded to tell them what happened and I was told to shut up and they asked him what happened. He told his story and said that the only reason he didn't kick my butt was because I was old and my fiancee said who are you calling old and again the bigger of the ladies told her to shut up and let him continue. He then stated that he wanted to pick up the dryer and throw it at me and when I said I wish you would have I was again told to shut up. One of the ladies, I'm not sure offered to take his clothes downstairs and finish drying them for him and the older clerk proceeded to plug the dryer back in so we could finish drying out clothes. The next morning we went into the breakfast area to eat and were very disappointed. All the other Holiday Inn Expresses we have stayed in have had biscuits and gravy but this one didn't. The waffles that were in the serving tray wer