Omni Shoreham Hotel

We planned our vacation at the Omni months ahead. Having health conditions, including cancer & asthma, I both wrote and called prior to ensure various room specifics were handled. This included no scents, no feathers, quiet room, no chemicals used to clean, and nobody to enter our room without a mask. I was assured this was taken care of, via email and at check in too. We were also “promised” a free microwave upon check-in by our Customer Relations Manager which took 4 days to show up after repeated calls using that manager’s name who made the promise. The WORST: Room 669. Immediately on entering we noticed a foul smell and a constantly dripping sound. We immediately observed disgusting foul black mold around the base of the toilet, indicating the seal is bad. Bathtub constantly dripped. Mold in shower and shower tile was so disgusting it looked like it had never been replaced and was filthy. The odor of FECES in the room kept getting worse, filling the entire room. It was positively nauseating. NOTE: This is a health hazard for anyone, let alone someone with cancer. We called twice and they finally sent a “House Engineer” who entered our room - maskless. He told us 1. He couldn’t smell anything 2. He had a cold. 3. The only thing he could do was use a “completely safe” CHEMICAL the Omni “always” uses. It did nothing. At that point, we were livid and after much exhausting, time consuming debate the Omni late on a Sunday night sent one guy to help us move all of our stuff to a new room. We were so worn out and they offered a suite with a few small credits, so we accepted it. However, considering 1) the amount of time we wasted on our vacation that can never be replaced, 2) the fact that this is an OMNI Hotel - 4 Diamond - where Presidents have stayed and the Senate meets at - This should NEVER in a million years have happened. A room provided to a customer - or even accessible in an Omni this condition? Absolutely unacceptable. SEE PHOTOS. But to happen to someone with BLOOD CANCER who took the time and energy and effort to spell out exactly what we needed, is unforgivable and must be made right.. We will not know right now what effects sleeping in such HAZARDOUS CONDITIONS for 2 nights could have on my future health. But surely a hotel of this stature should have at the very least given us those two horrid nights on the house, regardless of whether we got a suite or not. It’s reprehensible that we were nickeled and dimed after being put in this situation of utter filth. We are asking Senior Management to consider reimbursing us for our entire stay at the Omni Shoreham. The Servers at Roberts Restaurant were EXCELLENT, to include Darrell, Annett, Massea, Seghe, Feli, the wonderful young gentleman from Indonesia and any others I am forgetting. The cream of the crop. They represent what the Omni name is about. If only your front desk management was the same. We will wait for your communication regarding this.

I was scheduled for a government conference. My stay was prepaid. Upon arrival the hotel said it needed my card, I assumed for incidentals. I incurred the cost of my staff for 3 nights despite management confirming there was an issue with their system. Instead of working with our agency, I had to use my personal credit card to cover all costs - please see below email exchange with their management

Clean, comfortable and spacious. HUGE hotel with incredible service. Close to everything. No vending machines of any kind in this hotel, which seemed odd. No microwave in the room. But service was great. I would highly recommend and would love to stay again.

The hotel is lovely, the rooms are attractive and spacious, the restaurant serves delicious food in a beautiful setting, and the garden is delightful. Best of all, the hotel associates are gracious, helpful, and kind. The Omni Shoreham is simply terrific!

I needed a room on two separate nights, but accidentally booked two rooms for the same night. I tried to fix it within 5 minutes of booking, but the hotel refused to let me cancel and rebook a room for a different night. Reservation agent was rude, dismissive and unhelpful..

We booked a suite, great room, couch in separate area for the kids to watch TV, 2 minute walk to the Metro and the Zoo, restaurants nearby if required, and one of the best hotel pools ever. Open till 10:00 at night so great for a dip after a day museum trekking. Staff friendly, coffee making facility in room, or to purchase in the lobby. Overall a great place to stay in Washington, get yourself a metro card and its a 10 minute ride to the city center.