Kimpton Hotel Monaco Washington DC

Good location and experience.

The pros: This hotel has a beautiful exterior, and the location is fantastic. Museums and restaurants are a short walk away, and there is a metro stop close by as well. The cons: the hotel is quite old. The air conditioning can be a bit loud, and I was unable to consistently get hot water in my shower (at best it was warm, but it took a while to get to that) (this was less of a problem since I was visiting in the summer, when DC is hot and humid).

Terrible stay! DO NOT WASTE YOUR MONEY. I frequently visit DC and recently stayed here. The hotel lobby and restaurant is the nicest part of the hotel. The room I was provided is on their first floor which is essentially the BASEMENT. It has an unbearable musty moldy smell. My room had “fake” windows…curtains to the ceiling but when you pull them back it’s a wall with a sliver of a window at the top. Again it’s the basement. I could have endured this but the SMELL WAS UNBEARABLE. I slept in a mask. If you have allergies again do not stay here and definitely do not allow them to give you a room in their first floor. Several guests complained. I requested on day one but was told they were booked. I called in the middle of the night and they said they would move me to animal room in the morning after I return from my day. Upon following up I was told they were completely booked again! (Note: Others report the same in previous posts) I would have switched hotels if knew this before hand and for sure if my stay was longer than two days. Overall disappointed. There are plenty of better hotels in the area. I will never stay here again nor any other IHG Hotel.

Overall, a pretty good stay! The check-in process was very efficient and the guest service agent got me into my room quite quickly! The staff was also super responsive when I had packages delivered, and checked in throughout my stay (particular shoutouts to Kellon, Cecilie, and Daniel, but everyone was wonderful). The building itself is gorgeous and super convenient to CapitalOne Arena, the National Portrait Gallery, a lot of shopping, and metro stops as well (Gallery Place and Metro Center are about 5 mins away). I didn't get to take advantage of the wine hour, but it's always a nice touch, and the complimentary water is always appreciated on humid DC days!

Whoever was working the desk on Friday of Memorial Say weekend did an amazing job. We didn’t catch his name. We checked in Friday evening and he gave us room 248. We literally dropped off our bags and ran to dinner. When we came back to the room very late, we noticed a very strong musty smell that triggered my allergies. Hubby went to the front desk and the same gentleman had no issue giving us another room that was mucho better. All the staff is friendly. That was the high. The lows are that details are over looked. There are 2 glasses in two different places that have been there over 24 hours. Housekeeping as walked by them numerous times. The carpets in the hall are not vacuumed because the same safety pin has been in the same place for the past 4 days. I found a money exchange receipt under our chair when doing the final check to make sure we didn’t forget something.