Marriott Marquis Washington, DC

The hotel in downtown Washington is very convenient. There is an Apple store next to it. You can walk or take a taxi to the White House Obelisk in the United States. There is a bar on the first floor of the hotel. There is a free laundry room. The gym is also good after trying it. It has two floors.

The location is good and the rooms are good. However, when I asked what the destination fee was at checkout (it was a polite question), the black woman at the reception was very rude and told me that it was originally included, and she got angry at me and my husband, asking if I didn't read it when making a reservation, which was embarrassing. Another man came to explain and my curiosity was answered, but I was not in a good mood about the trip that day. The day before, another Marriott hotel was very friendly, so I was even more surprised. This was my first experience like this while staying at an American hotel, so it was perceived as racial discrimination. I will never use it again.

This hotel is hard to describe, because it was booked for a temporary night, and I went directly to the front desk and said there was no room, but I booked it on Ctrip, and the room WiFi was charged. The front desk searched for a long time, the service was very bad, and I had already paid in full on Ctrip. I also received a pre-authorization of 750 dollars in 3 days, and I booked another one at the same time. The front desk kept saying that the room was full, and then I contacted Ctrip at 12:00 at night. Looking for a hotel upstairs, I changed a front desk staff with a very good attitude and helped us open the room. The hotel canceled the buffet breakfast due to the epidemic, and now they order food online by themselves, and each order will charge a delivery fee of 6 dollars. The breakfast portion is quite large, which is not bad. Because we went out late, we didn’t clean up on the first day. We said it was cleaned on 7-8 every day. When we left, we called the front desk and they would come to clean. The next day we called the front desk, and the front desk complained why we went out so late .