Mercure Newcastle George Washington Hotel Golf & Spa

Done the job!

It was a good hotel. Although when we booked for a king bed it was actually two single beds joined which wasn’t comfortable. Overall good.

Room was excellent, spacious, clean and you could see the first tee of the golf course. Bed was extremely comfortable. Had a very enjoyable stay.

We were a party of 18 people. The rooms were clean and the beds comfortable but we only had 1 bath towel and one hand towel between 2 of us. No room service available. The food was mediocre and served very sloppily by very young staff. The first evening meal took over 2 hours to serve and the coffee was cold and disgusting. The cream for the dessert appeared after the desserts had been eaten! The meal was utterly ruined by a party of golfers who made so much noise that it was impossible to speak to your neighbour. at the table. Despite complaints from several people no management appeared to rectify the problem and we received no apology. Fortunately we were only staying for two nights ! The staff on the desk were very pleasant however . We got the impression that they were understaffed throughout the hotel .

Room clean and tidy, great job by Sunny (cleaner) I stay here most weeks on business staff are very polite and professional

An excellent experience with great food, friendly staff and top facilities. A special mention to Debbie for immaculately preparing my room, appreciated, thank you.