Guest User
July 14, 2024
Looking at the website it's easy to believe that you will be staying in a luxury hotel and spa. Unfortunately this is quickly dispelled on arrival at the hotel, the buildings are run down and poorly maintained, many of the staff have little or no idea about hospitality. The property manager should be ashamed, I know maintenance on a Grade 2 building is costly but the level of work that has been done is shabby and no attention to detail, and the level of disrepair now requires much more experience as it requires replacing. The food was average and the waitress at breakfast was so rude, that she stood and screamed at another table when we commented on her attitude to the supervisor as she thought they had complained. There was member of reception who went above and beyond when we went to reception about a noisy party being held in the part of the hotel our original room was in, she moved us to another part of the hotel, unfortunately it was in just as bad a state, with used towels in the room.