DoubleTree by Hilton Warwick Providence Airport

Location was great although the entryway outdoors was untidy with construction items left after work hours. We thought we had the wrong place at first when we saw that. Also we could hear noise from other travelers (radio in the early morning, talking) the room was not very soundproof. Place was clean. Bed was comfortable. Everything in working order. Loved that the windows opened and we could hear birds in the morning. Walked to the airport! So convenient.

One of the worst experiences ever! Hotel was under construction. It should have been closed. Staff were not helpful. No restaurant--we had to buy a small box of cereal and milk! There were sheets of black plastic on walls and ceiling as we walked to our room. I asked to speak to manager but no one was there. I called the number they gave me and he never responded.

I stayed one night on a business trip, and I had the most bizarre interaction I think I've ever had with anyone considered to be in management. I had an awful experience with the night manager as he was outright condescending and intentionally unhelpful for no apparent reason. Other staff confirmed that this is a pattern that management (the general manager) knows about, and have chosen not to address. After calling and leaving a voicemail for the general manager, Justin Kohlmeier, it turns out the other staff were accurate when they told me not to expect a response or to "get anywhere". I couldn't get his name because he was giving me the silent treatment (as I was looking for the shuttle at 3:30am to catch a very early flight) and the other staff member that stepped inside "didn't want to get involved" because he has to work with him and he knew that management will do nothing to address the situation. So the best he could do was to give me a card with the general manager's contact information. Because I didn't get the name of the gentleman, I took a picture of him to identify him. After this night manager gladly let me know (after a long time of not speaking to me) that I had just missed the shuttle to the airport, I ended up getting an Uber, which worked out fine for me. But, his highly deviant antisocial behavior will catch the wrong person off guard on the wrong day, and it will end very badly. I am grateful that myself and my loved ones won't be there for that. If I were you, I'd contact the facility to see if this gentleman is supposed to be working on the nights you're booked. If not, it should be OK. If so, God speed!

After reading other reviews, I see they are consistent. Not in the best way. First of all, the lobby is under construction. Now, that's probably a good thing, but the hotel sign wasn't on, making it hard to find on a dark, rainy night. Ironically, the sign for the bar (right below the hotel sign) was on, but we were looking for something that said Radisson. Minor annoyance, as we had to turn around, and them park at the restaurant next door due to lack of dedicated check in parking. It appears nobody is being assigned to walk around the property during construction to make sure the building is clean and ready for guests. The same garbage can by the door to our wing was overflowing all 3 days we were there. Staff was indifferent at best during check in. They seems more interested in each other than the guest. I was given directions to the wrong side of the building to get to my room. Just what I wanted after a long day on the road. My room key was only programmed for one night, despite checking in for two. That meant driving back to the front of the hotel, since we could not get in the back door. The rooms themselves have been updated with fresh paint, new showers, and vinyl flooring. But it's a 75% refresh. You can tell things like doors were not replaced or refreshed. It's very noticeable as you walk the hallways. Fresh paint, fresh carpet, new wallpaper, and old doors that should have been at least sanded and given a fresh coat of stain to cover up scratches and old tape marks. The flooring in the room is now all vinyl plank flooring. This means the rooms don't have as much sound proofing as they did with carpet. Our late night neighbor probably wasn't really loud, but it transmitted.

Booked through a third party site ( a stay , park , fly site bc we were flying out next day for vacation and would be parking our car . The third party site didn’t mention construction, and we arrrives at night , so it was poorly lit & hard to find where we needed to enter to get to front desk . . Once we got our room key , we found our room on first level and it was poorly lit and smelled like cat piss , it was absolutely nauseating. The room smelled and was not very clean . The floors were dirty , as they had a coat of dust from construction that was everywhere. Maybe the first floor should be closed off until construction is finished. Not very good communication with shuttle service to airport.. and again walking to shuttle was poorly lit , a few people stepped off curb and almost feel because they didn’t realize it was a step down curb .better signage , better lighting and closing off first floor rooms to guests while construction is going on would be a good idea .