Courtyard by Marriott Providence Warwick

I traveled here with my daughter for a college visit and had a great experience. The venue was clean and comfortable and the staff made the atmosphere very welcoming. Sarah at the front desk was lovely and made us feel right at home. Thank you!

We stayed one night, to attend a wedding in Roger Williams Park. We arrived late at night, and just slept so I cannot comment on the amenities etc, but the hotel looked nice, and the location convenient (next to I95), and the room was spacious and we had no issue. It was a bit pricy ($230 on Saturday) for mid-class hotel without any wow factor, but it was good.

Worst Hotel, Car alarms went off all night, staff was rude. DON'T STAY HERE IF YOU WANT TO GET ANY SLEEP!!!! Also bathroom was not clean. There was hair in the bathtub and the bed was so uncomfortable. This stay will definitely affect my future visits to Marriotts.

Where to start? Woman at reception was rude at check in, the a/c unit in the fitness center was broken and the room was 77°, the pool was closed, the carpet on the property is dirty, furniture in room is old, the a/c in the room was not blowing dry air so the room was humid and uncomfortable to sleep… the list goes on and on. This must not be a corporate location as it is run down and in an odd location. We are Lifetime Titanium and this stay made me so grossed out and upset that I am considering switching chains.

Breakfast was not included. There is a Starbucks bistro, which is nice for adults, but not children friendly. While the room was spacious, the rug felt dirty. Nice pillows, mattresses were decent. Ceiling walls were thin, we could clearly hear the guests above us. It sounded like they were literally doing jumping jacks at 11pm! The bathroom required a deep clean! Attaching photos.

No hot water for over 2 days. We kept being told it’s getting fixed, it’s being fixed right now, etc for two days. We finally checked out late on the 2nd day and moved to a new hotel. Front desk - Yeona - was beyond rude. She was given explicit instructions by the Marriott Titanium Member Team to secure a room for us at a neighboring Marriott property, and she did not. When they called back to speak with her, she was MIA. I understand plumbing issues, but this in unacceptable for a hotel. Courtyards are typically reliable - you do not receive any level of customer service at this location.

I was met with a warm greeting when I arrived at this hotel. In fact, everyone was friendly during my 2-day stay. Although Providence is a very beautiful city, this hotel is in a dregsy and depressed suburb with virtually no amenities, such as restaurants. Since the hotel doesn’t provide breakfast, I wanted to get breakfast food for the room. I went to a nearby Aldi’s, but it was just barely a grocery store. It was perhaps one-quarter the size of a normal supermarket, with very limited stock. The room itself was fine. However, one weird thing was something that I first thought was a sofa. But it turned out not to be one. If I sat on the edge of it, there was fully two feet of space behind me to reach the back. So, it was totally useless for sitting on. I really don’t know what it was for. It was a big miss. The main thing I would criticize this hotel for, aside for not providing a breakfast, was the very poor lighting of the parking area at night. There were light posts, but the lights did not work and so the parking lot was totally dark at night. This didn’t give me a secure feeling. Also, the hotel is in a weird location. Without a GPS, I never would have found it.