Hotels near Rondo Benny Hilla, Warsaw

This is a nice hotel, good accommodation, great location within 5/10 walk mins of three railway stations and closer to tram and underground BUT……. It has real issues with staff errors and then quoting polish law giving them 14 days to fix issues / complaints doesn’t exactly give a good view of customer focus or indeed reward of loyalty to IHG’s brand or this hotel where I have stayed a few times before. Due to a queue at reception I just left the card and did express checkout, however 10 minutes after I left the hotel took a payment for DOUBLE the correct room rate. An hour after that they then took another payment for the correct amount but did not cancel the original payment - clearly someone’s made an error and charged me someone else’s room and then thought putting it through again would fix it. Wrote to hotel and got a snotty email back in a tone that did not accept they had made an error. This email didn’t apologise either but it did quote under polish law we have 14 days to fix this which is pretty bad. There was also no appreciation that taking multiple payments in error could give some people financial difficulty as they cannot then access the funds taken in error I am now having to get my bank to complete chargeback as I am not waiting 14 days for them to reverse a payment taken in error This isn’t the first staff related issue I’ve had at this hotel so I won’t be back as there are plenty of other IHG hotels nearby that can operate without errors or sending snotty emails to Diamond Elite IHG members - on a previous visit they put me in a room right above on site construction work which was nice of them! If your going to risk staying here I’d advise paying upfront and not using express checkout

This is a great base to explore Warsaw with tram/bus stop that can lead you anywhere. They let us check in before time. The staff speaks perfect English and are very helpful. The room is new and nicely decorated with strong shower. Bed and pillow is comfortable. I requested more blankets and pillows and they delivered right away. Breatfast is plentiful and delicious. It's quite loud in the room at night due to its location but more on weekends with I guess many people going out, on weekdays it's more quiet. I'm a light sleeper but I had a good sleep nevertheless maybe because I'm tired. Overall we had a great stay and I'd recommend this hotel to anyone.

The most amazing hotel experience, after leaving a horrendous airbnb at 1am me and my boyfriend went to the Mecure to find a room. Leszek on the front desk was extremely welcoming and helpful in finding an affordable room for us as we are only students. The best customer service I’ve ever received, he was sympathetic to the situation we were in and gave us the best deal possible. The room was lovely and the location is perfect. Would recommend this hotel to anyone.

Would definitely stay again and recommend to friends. Great location, breakfast is super yummy and free for kids.

The hotel is new, not far from the center. Delicious but expensive breakfast. There is a city parking lot

Cleanliness and order every day, the presence of a hair dryer in the shower, comfortable and high-quality gel / shampoo in the shower and soap in the toilet, high-quality toilet paper. Comfortable mattress, comfortable and stylish beds, modern interior throughout the hotel, shower and toilet in the room, delicious breakfast, the staff speaks Russian, Polish, English, convenient location in Warsaw

The hotel is in one of the most convenient places in downtown Warsaw. At the center but at a very quiet place. It is based on communist architecture but though it keeps this character in the lobby, as it has to do, for keeping the historical memory alive it is modern and with all comforts. The room was very clean and with excellent wi-fi. There is always a bottle of water, coffee, and tea. And warm water all day. I would like to mention in particular the kindness of the personnel, especially at the reception. They were great. Though all of them were very helpful I would like to mention in particular Mrs. Antonina. She makes the guests feel comfortable and solves any problem without making it seem serious. I would like also to congratulate the gentleman who was responsible to care for the suitcases. He does his work perfectly. Great price for value. Fully recommended!

The hotel is very new, the environment is ok, and the location is very good. It is the last room type that cannot be selected when the time is set. The sound insulation is poor. I clearly hear the snoring of the uncle next door...

Just back from a great 3 night stay. No noise can be heard from outside which is great to get a good night's sleep. Staff friendly and helpful. Buffet breakfast was great and plenty of variety with Magda been polite and helpful each morning we were there. Pictures of the rooms are exactly as they are with very clean large bedrooms and spacious bathroom supplied with toiletries. Just a Short walk to old town there is also Trams and buses nearby.

Abbiamo seguito mio marito che è venuto a Varsavia per lavoro. Abbiamo soggiornato qui 2 notti, perchè a 100m dalla ditta in cui lui doveva andare. L'albergo si trova in un quartiere periferico e in via di sviluppo, non comodissimo per andare in centro, perchè bisognava prendere il bus e poi la metro, impiegando quasi 50 minuti. La camera ha il frigo, ma vuoto, ha poche prese e viene pulita e rifatta solo se se ne fa richiesta, come è spiegato sulla porta del bagno. Noi avevamo 2 letti singoli grandi e comodi. La colazione non è inclusa nel prezzo, costa 10 euro a persona. Alla reception danno i voucher per la colazione da consegnare al mattino. La sala colazione è piccolina, con non molto assortimento, soprattutto dolce (ci sono solo yogurt e marmellatine), un po' più fornita la parte salata. Se si è a Varsavia per turismo, consiglio a parità di prezzo, una struttura più centrale, nonostante questa sia abbastanza comoda all'aeroporto (15 minuti in auto)