Motel 6 Warren, MI - Detroit East

It was peaceful & comfortable

They messed my booking up and I’m highly upset I’m gonna passed

If we could give a 0 rating we would! It says kids stay 4 free, that wasn't true on our stay....we not only paid for 2 rooms so they could be w us the night before their dad can and got them but when they left w their dad we were falsely accused that their dad never left and that the kids were there the whole time! They say pets are free but they bitched at us about having ours there. We also experienced cops showing up there constantly for other people there, gun violence. Illegal immigrants living out back!! They sleep w their doors open w several in each room crammed like sardines! When the toilet flooded we asked the neighbor 2 please go get help from the front desk, when they did, they told them 2 "let those petty bi***es 2 come down here n get help ourselves" which were mike and sommer whom said that and their management and owner fadi was perfectly fine w them talking 2 us like this and called us liars saying it never happened. Wonder if the cameras even work there 🤔. They constantly threaten calling the cops on everyone who demands respect. The places is a mess, don't take ur children there they will be scarred for life and ull waste ur money on drama and disrespect! They don't clean their rooms hardly but expect u 2 treat it like a 4 star motel. Its disgusting! And so is how its ran. Rant over!

When I went to check in the agent told me that I would need to leave a 25 dollar cash deposit as they don't accept credit card deposits. I told her I didn't have 25 dollars as I don't usually carry cash as it is 2022 and pretty much everyone pays with credit card. She called the Manager and he was ok not leaving the cash deposit because I was assigned one of the 'older' rooms. At that point I said, well i'm not really liking being assigned an 'older' room because that probably means dirty and gross. She said no, it was clean just had older furnishings. So I reluctantly accepted this and went to the room. Well to no shock, it was well not just old, but pretty gross. Flies and insects flying all over especially in the bathroom and there was a dead insect on the bed. The room smelled a mix of cleaning solution and stale smoke. I checked the mattress and boxspring and although now bed bugs I could see, they were very dirty and definitely signs of previous infestations. The bathroom had holes in the walls and god knows what lurked inside. So I went to the front desk and they switched my room after I complained. It was slightly better and I guess a refreshed room but still in an overall bad state. The Staff were nice enough.. I have come to expect little from the Motel 6 brand as a whole and this motel basically reflects the company - a motel brand that is only slightly cheaper than other budget options, but with a consistently poor number of dated properties that are falling apart and dirty, more so than the others. This experience and another with the brand just turned me off it completely. Their Customer Service is poor. The staff are generally friendly, but there is little they can do because they don't get the support of Management to provide a good Customer Service experience. Motel 6 brand needs new leadership at the top - its as dated as its properties.