Wingate by Wyndham Warner Robins

I’m writing to express my deep disappointment with the experience my family and I had during our recent stay. Unfortunately, this was the worst hotel experience we’ve ever had. • The elevators were out of service for the entire 3-night stay, causing serious inconvenience, especially for families and guests with mobility issues. • There was no housekeeping service at all during our stay. • Both rooms smelled strongly of mold and were overall in poor condition. • The bathrooms were dirty upon arrival. • The lamps and furniture in the room were extremely dusty. • Towels were never available in the evenings — we were told we could only pick them up in the morning due to other guests not leaving them outside their doors, which is unacceptable and not standard for any hotel service. This experience was not only uncomfortable but unacceptable. I hope management takes this feedback seriously and implements immediate changes to prevent future guests from going through what we did.

A good place to stay 😌

Customer service was Amazing! The front desk clerk Ijanae( sorry for the spelling) was very cordial and professional.. we needed a few things for our room during our stay and she was cheerfully accommodating. Great person to be the first face for the guest to interact with. Although the bathroom in our room looked very worn , it was clean. The seating ( booth) in the dining area where we had breakfast are very stained but recovering them in a dark color would be an immediate face lift. Other than that we had a very pleasant stay.. and the price per day was great as well. Will probably use again in the near future.