The Haycock Manor Hotel

Food, facilities and service generally superb, but a little expensive, and not every staff member was great. Also, whislt the food and wine were wonderful, the beer on offer was definitely substandard.

Stayed for two nights in two different rooms due to unexpected extra night. First room had cobwebs around the ceiling and the showerhead was full of limescale so didnt have much pressure. 2nd room same with the shower and the middle didnt event work, the top of the showerhead was very dusty and at 09:00 the cleaner entered my room then said it was a mistake as I was not due to check out until 11! it could have been an awkward situation. Complained via email and Steve said he would sort it within 24 hours and come back to me, after three more emails asking for an update still nothing. I have used the Haycock of many occasions but will consider other venues for my business now which saddens me.

Stayed here whilst in near area on business & main reason for doing so, was it mentioned air con in rooms. So with sticky hot nights in play, due to recent hot weather....then proceeded to book as it said rooms had such. Got room 307 & on first appearance the room seemed fine & no reason to raise any issues with. But when the wanted air con after say a good hour of trying every option on the control, was giving less to no cool breeze...it was then time to call Reception & seek dome help. Well I would have, if the in room Phone worked. No signal, no power & then noted the connection cable hanging loose in Wall connection pint. So went to place in & only to note the Cable disappear through & fixing behind. So had to then use my Mobile to call Reception & on call Reception lad then came to room & aid with possible reasons air con was not working. After him checking & checking another room, he was in agreement with me, not much cool air was flowing...if any. Asked him about in room Phone, no suggestions or reason give, other than apology. Offered another room, but at 22.15 hrs in evening and just wanting to get some crash time, as early start next morning...declined the offer. Tried having window open for a while, but with much walk bye traffic outside room, gave up on that.....and just sweated it out until getting to sleep. Not the accommodation experience I had expected for monies being paid & as say offered up on website. The food however did tick many a wanted box of need & as I was working off Laptop, sat in Bar area, to be able to do work & eat away at same time. Rather feel obligation to change & dine in Restaurant. Had the Cheese Croquettes to start & then Burger main course, that were well executed & freshly made, whilst adequately filling the hunger needs. Staff girl on duty was chirpy, pleasant & very helpful in direction on what to have & gave honest recommendations on what to have. Breakfast, did not stay for sit down as was on the hop to get going for work meeting, so grabbed a Glass of OJ & couple of Croissants. But doubt much privacy to be had, unless it was quiet time & say first down....then may have opted not to. As room used, not big & Tables were very on top of each other. So in terms of privacy or wanted chat with who with, not exactly possible. Do think they would much better place breakfast in other Restaurant area, as not everyone enjoys a crowded morning eatery area. Gardens & outside areas, clean enough, but some parts of say Gardens there is works in mid doing. But overall plenty areas to go and relax & switch off in some fresh air & peaceful riverside surroundings. On check out, asked if I had enjoyed stay, so expressed a mix reply & reasons behind. Apology given, but it was what it was & she could not turn back the Clock to fix. Overall, staff & food were above average & helped my given rating of good experience. A skin of the Teeth good I must say & if room issues had not been so problematic , then an