Lime Tree Lodge

Located about 5k outside Wanaka, Limetree Lodge is a quiet little B&B. Our room was excellent. We had a large bedroom with a decent bathroom with garden patio and access to a small pool and Jacuzzi onsite. Sachi is new to the property and works hard to ensure her guests are well attended to. Sachi provided a decent cooked breakfast on both mornings of our stay. Lime tree lodge has lots of potential to make this a 5* venue. As it stands, it is a decent B&B at a 3/4*~level. To make this a 5* Lodge, a number of things need to be addressed. 1. On arrival, at check-in, guests should be provided with a quick overview of the facilities they have access to - the use of the kitchen, lounge, pool and Jacuzzi, check out time etc. 2. Reception needs to be manned at specific times so guests are not waiting. Suggest this could be during specific times which are communicated to guests in advance so that staff can attend to other work. The general entryway could do with a spruce-up. Remove dead plants in pots and replace with living specimens. Planting in the area to freshen and indicate that the place is cared for same as the likely gardens. 3. Our room was not cleaned during our stay but towels were replaced (even though we hung them up to indicate we were happy to reuse). I would have been ok with this had I know that was the policy but this was not communicated. 4. I was concerned that we were so far from the town when we arrived. This was actually not an issue as Sachi called us a cab (she kindly offered to drive us) and it was only $25. The restaurant called us a taxi to get home and the price was similar.

Most serene setting just outside Wanaka. All the amenities in our very comfortable room plus a pool & hot tub and a bocci court! Manager Sachi was very accommodating; she answered all our questions & requests and was happy to make restaurant reservations for us. Hghly recommend!

This place has a lot going for it - quiet location, nice grounds, good pool and hot tub, helpful friendly staff, and comfortable enough, but it’s somehow lacking: it feels tired and needs a make over, especially the bedrooms. And breakfasts need to be more varied, rather than the same limited fare every day.

The lovely Sacha welcomes you and takes such good care of her guests! The spa and swimmingpool are an asset as is the breakfast Sacha makes for you. Rooms are very nice and the shower is perfect. On the way up to the house you see the alpaca’s greeting you which is also very nice 😎

After reviewing other reports on Tripadvisor, it seems that Lime Tree Lodge has experienced a rapid decline over the past few months. From the beginning, our arrival was less than ideal. No staff members were present, and we overheard heated arguments in the neighboring room. Even after attempting to get attention by shouting "hello," there was no response, and the doorbell to call reception appeared to be disabled. Only after reaching out to their main phone number did Kris, who identified himself as the duty manager, guided us to a large and attractively decorated suite. The suite included a spacious master bedroom, a separate second bedroom, and a large living- dining area leading to a patio. There was a big bathroom, but stains were visible in the bathtub. Kris provided a brief introduction before leaving for his day off at 5 pm. We tried to make ourselves at home, taking advantage of the complimentary wine and visiting the pool area. However, we encountered challenges, such as removing the cover of the hot tub independently, and a pool robot that made swimming nearly impossible due to its disruptive hose. The pool furniture was visibly dirty, indicating a lack of proper cleaning for an extended period. Shortly after our arrival at the pool, Jacqui approached us and greeted us by shouting, "no glasses by the pool." While the rule makes sense, a more welcoming approach would have been appreciated. As we had an early morning excursion planned, Jacqui kindly offered to serve breakfast on our patio, which we accepted. The breakfast was served on time but was unremarkable. Upon returning in the evening, we discovered that our room had not been cleaned, and the breakfast tray remained on the patio table. No staff members were visible anywhere on the property, and attempts to reach Jacqui were unsuccessful. Eventually, she emerged from the vegetation, claiming she had "fallen asleep" and providing a series of excuses for the lack of service. It was evident that she was intoxicated. After contacting my agent, who escalated the issue to a person named Nick overseeing the property from China (a quite impossible task in my opinion), Kris returned from his day off, and the intoxicated Jacqui was replaced. The description in my itinerary stating, "Lime Tree Lodge is a luxury, boutique-style lodge with a personal touch by the fantastic owners & staff," couldn't be further from the truth. There is no owner on site, and the two staff members present seemed incapable of managing the lodge effectively. In conclusion, I would advise avoiding this place unless you are willing to handle self-catering and manage the lodge independently. If you excel at it, you might even be considered for a role by the mysterious Nick.