Best Western Walworth Castle Hotel

A birthday treat, staff were very friendly and knowledgeable, had a tour, dungeon, food, gardens all excellent. Looking forward to returning.

Went as surprise 8-10 July for my wife's birthday plus trip to Catterick Races. Hotel suite was lovely with great 4-poster & separate massive living room too. From start to finish the place was FANTASTIC as staff were very helpful, friendly & went the Extra Mile both on reception plus in the restaurant where the food was GREAT (Coconut Beef Curry Yummy) & breakfasts were Super Tasty. Special Shout-out to Adrian who served breky as he was like a Tourist Information Service & advised folk where was best to go, things to do & a Fountain of Local Knowledge 😉 Of course getting UPGRADED helped as Id "just happened to mention it was a Birthday trip but overall a CRACKING hotel & very handy for Darlington which is a lovely & clean town plus easy for going to the Races 🐎😉🐴 Would stay again. Many thanks, Andy & Lesley Griffiths

Had lunch in the restaurant. After leaving I was accosted by a member of staff who accused me of making fun of one of the waiting staff who had a stutter. I have left feeling mortified and very upset. What happened to the customer being right? I was left feeling like a criminal. I was not making fun of her, but at my indecision about whether or not to get a receipt printed. We are supposed to be staying here over night. I just want to leave and never come back. Unfortunately, I have paid in advance or I would. This has really ruined my stay.

The castle is stunning and you can totally see why weddings are held there. It has a nice drive in ( although our sat nav misled us ). The staff are so lovely here, chatty and friendly and really seem to enjoy their work. The food was lovely , cooked well and really hot which is what we like. I cant stand luke warm food where its cold by the time you get half way through it. There is a nice seating area outside weather permitting. My only criticism was our room. We had two nights really bad sleep. The bed was really creaky, which meant that when one of us turned over it disturbed the other ! I ended sleeping on the sofa bed that was in the room so that we could actually get some sleep. The other bad point is that our room either used to be, or could be used as a connecting room. There was a door into the next room but a wardrobe was pushed in front of it. It meant there was virtually no sound proofing.the couple next door came back at 1am and it sounded like they were in our room. Awful. Different guests sounded the same again the next night. So glad we were only there 2 nights . I have to stress only because of the noisy bed and floorboards. Our room had a lovely bay window and view / number 28. Shame as i wouldnt stay here again till some money has been put into the furniture, ie beds. You can get a better bed at premier inn plus.

Me and my husband had a wonderful stay at this hotel, it is very picturesque, friendly staff, check in was simple, evening meal was lovely, the chocolate Shield with the brownie was a great touch. Breakfast was made to order and was all fresh and hot, we had a great night away. Cruzcampo is served here so the hubby was happy.