Best Western Walworth Castle Hotel

Everything was of a high standard, the room was superb well equipped , very clean and warm, we were with a group and was lucky to be given the jennison suit which is also the honeymoon suit, beautiful bed in the roundtower, huge living room and bathroom, a bonus of a spa bath aswell, the food on both nights was very good, plenty of attentive staff

The staff here are so friendly & enthusiastic they make you feel relaxed & welcome. Well done Ashley for organising your staff so well. We were here for 5 nights with a tour group and during that time the food was fabulous every night. Perfectly cooked, piping hot and very plentiful. Wines are nice but usual hotel prices. Breakfast is another delight - freshly cooked to order. Rooms were comfortable and my only minor moan would be the wacky design of the bathroom in room 9 - the hand basin has a window behind it so the only mirror for shaving is behind the bathroom door. However, this is one of the nicest hotels I have ever stayed in my many many years of hotel stays. If only more hotels could operate with Walworth Castle's level of customer attitude. We would really go out of our way to stay here again.

We have just spent five days here - a large group of us on a rail discovery holiday - the food was amazing and the staff were all so polite efficient and helpful - it’s set in lovely grounds and lovely to walk out after dinner - breakfast was beautiful plenty of choice snd always plenty of it - the far prices were a tad high but that is honestly the only other gripe - it’s a spotless hotel and had such a wonderful time I can’t wait to return

Nice hotel on approach . West Wing is tired and whilst rooms are OK they lack any real charm or such a beautiful building . Fittings showing wear and rooms look dull , very underwhelming . Thats why price is lower than most I guess Can't fault great staff, service and food . It's overall passable but not rave worthy.

We recently held the 40th Anniversary celebrations of our Family History Society at Walworth Castle Hotel. This has been in the planning for two years and I can honestly say that the staff at Walworth have gone above and beyond to help us from day one of contacting them by email to the weekend of the event. In this time we have dealt with three different Event Managers seamlessly and in the final few months also with Unsal the General Manager. I can't recommend this place enough for your event or for overnight stays. The food is amazing, the staff from bottom to top are fantastic and the building is beautiful. Thank you to Unsal and your amazing team for making our weekend event so special!

What a fantastic place, on gorgeous ground with staff that put their all into customer service. Ashley is amazing, listen to her choice of wine! This is the second time we have stayed here and to be honest it will not be the last. We had room 30, which is spacious to say the least. The food is lovely, tasty and filling. Even the prices in the bar are reasonable . Highly recommend

Cobwebs in room. Dust in window sill. Z bed not set up in arrival had to ask for it. But the worst experience I’ve ever encountered was the language of a male member of staff whilst we ate in the restaurant. Swearing aggressively as he told a story to his colleagues that was so loud and disgusting that my husband had to go and ask him to please watch his language as we had a 5 year old child with us but even without a child we would of and did feel extremely uncomfortable by this experience. I honestly wanted to get up and leave and would have if I wasn’t with my little boy. My little boy should never have been exposed to language like that and certainly not in a hotel. When we did check out the next day we weren’t asked how our stay was and we were so upset by our experience we just wanted to leave as quickly as possible. Terrible customer service and really disappointing.

We went for a family birthday on Sunday for lunch. We took our wheelchair bound mother and didn't find it very wheelchair Friendly the car park was gravelled or stoned and we struggled getting through some of the doors. This review is mainly to address wheelchair accessibility.. other than that the food was nice, and no other complaints

I was on business trip to the North and needed one night accommodation. As the price for was comparable to "corporation-hotels" at M1, I have decided to make a few extra miles of diversion and booked Walworth Castle Hotel. Good choice, as it is exceptional hotel and you can literally feel the history in the walls even if my room was in the side wing which probably served as servants accommodation, before. I should also mention proper and properly served breakfast. Nice place and nice atmosphere - if I am on business trip to the North of England, I will book it again.