Extended Stay America Suites - Boston - Waltham - 52 4th Ave

ABSOLUTELY ABHORRENT. I don't use capital letters frequently. There was a whole day ordeal just trying to get into a room that we booked in February. The assistant general manager truly does not give a flying f*ck about customer related anything. With two toddlers, one with special needs, there was absolutely no urgency to get us checked in. Each time we approached her, the story as to why our room wasn't ready changed. Initially it was "being cleaned" and not ready yet. By 8 pm, she tells us the person in the room was waiting on an ambulance for their child. Spoiler alert- there was no ambulance and no such story. We checked. Here's the kicker. She tells us that our autistic son shouldn't be running around and to tell him we will call the police to scare him. What on earth????? Not once was there any attempt for her to rectify the situation. It wasn't until 9 pm that a call from corporate had her send cleaning staff to clean whatever room was available. We were distraught, the kids were beyond consolable but Linda Wang remained her careless, unprofessional self. Something worth mentioning is you will never find someone at the desk. Since I spent a LOT of time in that lobby I observed how long people would wait for her to appear and address them. Didn't matter the hour. Linda Wang, I genuinely do not know how you have the role of being an AGM when there is not a hospitable bone in your body. You do not care. You slam phones and doors when you do not want to deal with a remotely difficult situation. After a 9 pm check in, one can only assume they'd accommodate you for a late checkout right? Wrong. At 12 pm as we returned from standstill Boston traffic, we go and find our belongings in a trash bag and left out in the hallway. The entire place needs to be sealed and shut down. Power and plumbing issues. Non smoking rooms that are lined with cigarette burns and odors. "Breakfast" that consists of....nothing. Between this and a car, you are guaranteed to sleep better in your car. Avoid like the plague.

This place is nothing like it was advertised cockaroachs what looked like bullet holes in the room in the room fridge was disgusting I have pictures of all when I asked to change room I was told no

The room was absolutely disgusting. It smelled awful. The pullout sofa bed had dirt on it and the mattress had a large hole rotting out underneath. The front desk staff were always unavailable. The includes breakfast is a lie. False advertising at its best. There was NOTHING available for breakfast. We had to ask for pillows for the pullout and was told I was lucky he found one. I've been demanding a refund and customer service blows me off. I have never experienced such terrible service and such poor accommodations. Do not stay here. You will regret it!!!

Tried to stay at this place for two nights. After a wait to check in for over 20 minutes because a desk clerk was not to be found, we proceeded to our room. The lobby was dirty, the hallway to the room was dirty and the room was disgusting. Hairs of different varieties on the vanity, toilet and floor. Toilet set with black spots, tub/shower with mold. I was so angry, my wife and I went back to the front desk and demanded a full refund. the desk clerk gave us a refund and did not ask why what what he could do to rectify the situation . I have traveled for work and leisure for over 40 years. This was the dirtiest hotel I have seen anywhere in the world. Do not stay here ever. Pigs live better

Don’t stay at this fleabag hotel This is the worse hotel I have ever stayed at. The floor was disgusting. When I asked the clerk if someone could at least vacuum the room, they said they can lend me a vacuum if she can find one that works. I was on vacation and didn’t want get upset so I just let it go. We just played “floor is lava” with our family and no bare feet on the carpet.

I did not like anything! I did not dare to place my bare feet on one of the nastiest carpets I’ve seen in a long time.