Extended Stay America Suites - Boston - Waltham - 32 4th Ave

When I walked into the room I was met with a stench. I viewed the room and it was a handicapped room with one full size bed. I reserved a room with a king size bed and a king size pullout couch. The room did not accommodate my family and I. I immediately left the room and went to the lobby to cancel the room because we were not comfortable in the room and I would rather sleep in the car for the night rather than subject my family to stay in that room. The receptionist told me that she would contact the the company that I used to book the room and have them cancel the room.

Waltham If you are not driving , then it's a 5-10 minute ride by taxi from the centre of Waltham. A well and truly bad experience at this hotel and to be honest I will avoid this chain in future being my first stay with Extended Stays. Check in was clumsy with the front desk agent using a tablet on a stand with barely any cable to move it about, Had to fill out details on the screen but the address layout didn't work for one in the UK. Ground floor corridors had litter on the carpet and marks. However, it got worse in the room. Poor maintenance and cleanliness was instantly notable. Most lighting in the room didn't work including both bedside lamps. Just one of the lights in the bathroom and one table lamp next to the sofa out of seven in total worked. Various cupboards and drawers in really poor condition. Handles missing, lining peeling off etc. I didn't need the cooking and refrigeration facilities so didn't check for those. TV didn't power on. I tried to charge my phone up using the socket behind a bedside cabinet and that had no power which explained why the radio alarm clock plugged in next to it wasn't working. Bathroom facilities were actually passable but the sink needed plunging as water took ages to empty away. The bed mattress was poor quality. WiFi worked ok only on one device as you have to sign in with the name and room number. They want you to pay extra perhaps for better speed as an upgrade. Despite the information given at check-in saying breakfast was from 06:00, myself and other guests were looking around for where it was. A member of staff said, we've not had supplies for over a week. "How can I make you coffee if we don't have anything?" was his reply. Why didn't the front desk agent apologise and mentioned that the advertised free breakfast wasn't going to be available in the morning when I checked in? Fortunately there is a Dunkin' a short distance from the hotel for breakfast. I tried to hand over a handwritten list of maintenance faults to the same member of staff. He simply said leave it in the key card box. I very much doubt those issues will get fixed any time. So do yourself a favour. Don't stay here. There's an identical location owned by Extended Stays very close by, so I'm sure that one will be similar. Maybe it's best to avoid the chain altogether.