Red Lion

We used the hotel for a Saturday night stay. The location was good and the room was well decorated and clean. The issue we had was that there was no coffee machine/kettle in the room. Everything else was provided, teabags, cups, milk etc. we raised this at the pub bar and were told that they would sort it out. We were going to a nearby birthday party so couldn’t wait around for them to do it as they said it would take around 20 minutes. We agreed that they would leave it outside the room but when returning later that evening they had done nothing. The staff seemed to be more focused on the pub than the hotel

Very bad very pathetic customer service

The room itself was nice enough, although not as good as the room we had last time. There was a party going on in the pub until 1am, lots of street noise and cars racing up and down the road, so we didn't get to sleep until gone 1am. However, this was to be expected in Leytonstone High Street and above a pub. What was NOT expected, was some random man walking into our LOCKED hotel room at 7:30am! Somehow, this person had entered the supposedly secure building & despite us locking the door from the inside, using the outside handle just unlocked and opened the door without needing the key card. Luckily I was able to get the man to leave but anything could've happened (especially to a female staying there alone) and my partner was unable to get back to sleep afterwards. We'd been out all evening whilst the party was going on & anyone could've come into our room, taken our belongings etc. I've contacted the company that owns this venue by email and phone, but have had no response whatsoever. It would seem they don't care about the security of their guests, once they have your money. We certainly won't be staying here again.

Great location close to transport, fab staff and buzzing atmosphere.

A great visit! We stayed one night for a family event in November 24. Both the pub and the hotel were wonderful! The room was super clean and extremely comfortable. Although there was a DJ playing, we heard nothing from our room. On top of this, it was in a great location with plenty of shops and food around, plus only a 5 minute walk to the tube. Thank you so much and I would recommend you to anyone needing to stay around the area!!!