Guest User
October 16, 2024
Stayed for 1 night with my young daughter to catch up with family locally. The room was filthy dirty stained carpets and bathroom, only 1 hand and one bath towel for both of us to share. Requested another via the 'help app' received no response or towel! Room service app not working, wouldn't let me select a location option so had no choice but to take a very tired child into the extremely rowdy bar. A group of Asian men were obviously enjoying themselves and keeping the bar staff busy which was fab although their very colourful language wasn't even though they could clearly see I had a child. Staff weren't bothered about their rowdiness as long as the till was opening. Food ordered a kids Mac&cheese what arrived was pasta covered in something white like soft cheese barely any taste, she had 2 mouthfuls and sent it away. Sorted the additional hour complimentary late check out with the lady on reception although when we got back to the room the key didn't work which was really worrying given It was now after the original check out time and I'd left our stuff in there. Had to go back to reception to sort that out. Mind you we were still interrupted by housekeeping wanting to clean. I should've told her about the filth. This is a totally different experience I had the previous month at the Dudley Village hotel which was faultless. I'll stay there in future.