Andaz Maui at Wailea Resort

The hotel was very clean. The beach was very nice as well. This hotel is audaciously expensive. The food is expensive, room service is expensive, the resort fee is also expensive. It boggles my mind that an all inclusive in Jamaica, with actual amenities, entertainment, and better food costs less than this place. For them to charge so much it should be an all inclusive. Especially with not many options to eat nearby.

The Customer Service experience is bar none on the best I've had at any hotel. The hotel is showing signs of wear but that's a pretty minor nitpicky point when the Customer Service experience is so high. They went out of the way to make sure any issues I had were resolved however I did have issues and I can't give a hotel five stars when that happens. We had loud construction beeping outside of our window and the repair staff had to come to our room twice. Still these things happen at hotels so it was a delight when they handled it with such great care.

Wonderful atmosphere. Impeccable service. Initially when I saw our room, I was very concerned. It was near the restaurant and a bar area. The atmosphere here is very conducive to relaxation and quiet. The bars are not open late, they close the pools down at night. This is not where to stay if you want to drink and party all night. It is where to stay if you want a family friendly but also a peaceful stay. It is a wonderful escape. We never had an issue finding a place to sit on the beach. The workers always set us up with chairs and an umbrella. Most beach vacations feel like a competition. You have to get to the pool or beach early to ensure you have a place to sit and relax. Not here. They were busy, but it does not feel overrun.