Hotels near Waiheke Island, Waiheke Island

I am aware that the apartments are all individually owned, so this review is only about apartment number 9. The apartment is tired and in need of some repairs. Some of the slats were missing from the blinds in the lounge area. Half of the wardrobe in the main bedroom was locked, so very little space to put your clothes. The bed in the second room is lumpy and the blind does not close properly. Half of the cupboards in the kitchen are locked. It seems like the owners do not really want people staying in their apartment. The microwave is so high that I had to stand on a chair to be able to use it, fine if you are over 6 feet tall though! The housekeeping service was provided daily, but they did no cleaning and only changed towels, topped up toilet rolls and made the bed. There was a small dustpan and brush, but nothing else to enable us to keep the floor clean of sand. The apartments are ideally located, only a couple of minutes to the beach, but because it is quite a gritty sand we were constantly walking it back in to the apartment.

This hotel is located by the beach, facing the sea with a beautiful environment! The hotel service is very attentive and considerate, the hotel owner is very delicate in making breakfast by himself! It's really worth experiencing!

We had a really lovely stay here. The beds were super comfortable (seriously, best hotel sleep I’ve had in years), the bathroom was spacious, and it was nice to stay out of the chaos of the Auckland CBD for once. We would happily stay here again and will be recommending it to our friends and family in the future. They do let you know with a note card that they’re short-staffed and advise you of what their current process is, but this was not a downside at all for us. It’s a good place to stay if you are happy to be self-sufficient and can handle sleeping on the same sheets for a couple of nights (better for the environment anyway!) Thanks guys, we’ll be back!

Reminded by their ! I stayed here in February 2020 ( a while back but stick with me). I was there with a work thing so a busy day. I got back to the hotel at about 7pm, had a bath and when I went to let the water out of the bath the water didn't drain. Next thing the plughole in the middle of the bathroom started flooding the room with 'dirty' water. It smelt awful if you know what I mean. I put all the towels on the ground to stop it from getting into my room. I rang reception to say what was happening and that I could not stay in the room. I have to say the night manager was very helpful throughout but, it was 9pm at this point, and having to pack up after working all day and flying up from Christchurch that morning, made for a pretty uncomfortable stay. Even the new room was missing lots of items (tissues, shower gel, tea bags, etc). Please note, I am only posting this now because the cold call from a pretty insistent and overzealous Accor sales representative, reminded me to check when I stayed here. At the time I even said in the feedback email to Novotel ElIerslie that I wouldn't post to Tripadvisor. But then in checking this out, I see that they never even responded to me about what happened or what they were doing so others didn't experience what I did. Overall a disappointing experience.

I stayed here for two nights in March 2023. The hotel was located close to the venue of my meetings and more or less half way between the central city and airport. It took about 10 minutes up the motorway to the central city and about 20 minutes to the airport (early morning traffic). Across the road there is a petrol station and shop (for snacks etc). There is a Countdown supermarket and McDonalds on the other side of the motorway, just a few hundred metres from the hotel, but you would need to go by car to get across the motorway. The hotel is clean and modern and in line with the usual expectations for an Ibis hotel. The room was fairly large by Ibis standards. There is a bar and restaurant downstairs. My only complaint is that, on the second night, I returned to the hotel at about 9:30pm and the carpark was full. I circled for about ten minutes waiting for a space to become available, but that did not eventuate. I asked the reception where I could park and they indicated the public parking area nearby - about a 1-minute walk away from the hotel. That cost $7.50 for 24 hours. Be aware of this if returning to the hotel at night. I then went to the bar to redeem my drinks voucher but, at 9:52pm, the bar was closing and they wouldn't serve me. I could not get my drink or even think of asking if there were any food options. I don't think that closing the bar that early is good for customer service.

I stayed at the property on the 5th February 2023, in Auckland for work. The checkin process was easy, the room was new, clean and pleasant But at 12.30am i was woken to somebody trying to get into my room. I thought they had the wrong room and would realise but then i heard the lock go and the door started to open which is when i jumped out of bed and stopped the person from coming through. He was standing there with a key in his hand and a bag. He said he thought the room was empty !!! In the morning i looked at the door handle and there was nowhere on the door that a key could be inserted they were opened with a card I reported this to the reception in the morning and told them to check the cameras in the building, the response i got back was not good enough and i was told there was a night porter on. I didn't see a night porter on the property If a guy can access my room in the middle of the night then that means that myself and my belongings were not safe at this property I sent them a follow up email last week and have heard nothing from them