Hotel Adapura Wagrain

Top hotel, close to the slopes. Rooms are very good and many facilities (indoor parking, spacious lockers,pool, wellness, sauna’s,four restaurants, 2 bars) And above all (!) hospitality is key inAdapura. ‘Service with a smile’ is the motto of the whole team, from housekeeping, restaurant & bar staff and frontdesk

This is a 4* in appearance and furnishings only. Change your hotel asap or prepare to be disappointed. We stay in 4* ski hotels all over Austria and have always been extremely happy with the service. Some memorable ones include Elisabeth Hotel, Mayhofern and Hotel Riml, Hochgurgl which stand out as miles above this hotel in quality of service. All previous hotels we have tipped generously and recommended to others. How different this hotel is. The motto/slogan of this hotel should be ‘not possible’ as that seems to be their reply to everything. Need a good nights sleep? Not possible. Bedding, pillows and towels are poor quality, rough and itchy. The type that you would find at a backpacking hostel. Zero soundproofing in the rooms. No bedroom door lock. You can hear everything that is happening in the corridor that echos loudly. Adults shouting at midnight and kids screaming running down the corridor at 6am. We slept badly every night and were constantly woken up. Asked for ear plugs and alternative sheets - ‘not possible’. Like good food? Not possible. The buffet food tastes like frozen, bulk food. Spring rolls and pre fab food that you would find at a kids birthday party. Told to pay extra, despite paying for half board, for new year eve dinner. We ate elsewhere and found some great hotels and restruants in the surrounding villages. Highly recommend Hotel Wagrainerhof, Bergdorf Prechtlgut, Restaurant Goldhirsch, Starchen Stadl. Do not recommend that you eat at Adapura hotel. Breakfast is like a ‘Holiday Inn’ functional breakfast. Nothing imaginative nor special. Would you like a cocktail with your dinner? Not possible. We were told that cocktails can’t be ordered at dinner and to go and get them ourself from the bar. When we are in the middle of eating, really? Arriving after 8pm? Need help after 8pm while here? Not possible. The night receptionist tried her best but said she is covering for emergencies but nothing day to day. Need help with your suitcases upon arrival? Not possible - a cart is provided for you to push them yourself. Late checkout? Not possible. Despite asking well in advance and offering to pay for the privilege it was again ‘not possible’. Sophie was great and happy to have a joke but sadly other staff were defensive and unfriendly- just look at the manager responses to other reviews providing constructive criticism. This is marketed as a spa hotel. There is one bottle of ‘shower gel and shampoo’ attached to the wall. The cheapest blue shower gel that you can buy. No fragrance, no conditioner, no hand cream. A spa hotel? Is that a joke? The hotel is penny pinching at every point. Not what you expect from a 4*. Would you like to change your side dish from fries to potatoes? That will be 2 euro. Want to share a main dish and ask for two plates? That will be 2 euro. The hotel doesn’t seem to realise that doing this type of thing leaves a bad taste in well paying guest mouths. No doorman at reception welcoming