Royal Palms Beach Hotel

Nice hotel. Fake jewellery. Not expected in 5 star hotel. Shocking. Purchased two rings. Both man made. Rubbish. Very disappointed.

The good - the pool was lovely and the guest relations manager and some of the front office staff were very nice and helpful The bad - Food was far from 5* standards. The buffet spread was minimal and the chefs were overall rude. Rooms - there was a musty smell as we entered the room. And in the middle of the night while taking a shower, the water pressure dropped. It happened again the next day and the we couldn’t flush the toilet. Staff - some were very nice and helpful but some were very rude.

The employees were kind and help ful and the rooms were comfortable to stay in. And the pool was the largest pool I've ever seen in my life.

We have just returned from a two week trip to Sri Lanka and used Royal Palms Beach Hotel as a base so that we could get a nice mixture of relaxing and exploring some of the main places in Sri Lanka. From our first point of arrival at the hotel, we knew we had made the right choice for our holiday. Dilhani and a few others from the reception team greeted us with the warmest of welcomes and all immediately made us feel welcome. Our room was ready early so this was an added bonus after a long journey. All of the front desk staff and the porters were so friendly and helpful. The happiest man in Sri Lanka works at this hotel, Duminda, your smile and positivity in the reception area makes all the guests feel great when they walk through the door! The room was great, overlooking the pool and the sea, it was spacious and beds were comfortable with plenty of storage space. The room attendants were so attentive, friendly and polite and our room was cleaned everyday with lovely fresh towels with the occasional special touch like a towel shaped like an animal or flowers. Although there is no beach, the pool and surrounding area were great with lots of space around the sun loungers so you were not on top of other guests. There were lots of palm trees and a lovely sea breeze everyday so we really felt relaxed and it was the perfect setting for our non-exploring days in Sri Lanka. The pool was well maintained and very clean and a lovely temperature to cool off. The pool attendants were all great, so chatty and friendly. Everyday, they were always ahead of us getting to the sun loungers and putting out the towels etc. I wish I could remember their names but they were all really great people and we enjoyed talking to them throughout the day. The grounds were kept immaculate and the gardeners were always around everyday keeping on top of everything and taking pride in what they do. The bar near the pool area and staff were fantastic, Rahala and Rusiru were great everyday, always smiling and knew our drinks before we even ordered, it was a pleasure to talk to them about everyday life! The main bar in the hotel was a great place to relax and enjoy a drink, especially outside overlooking the ocean! Now onto the restaurant, the food was BEAUTIFUL!! So much choice everyday for breakfast lunch and dinner so there was definitely something for everyone. We never got bored of the food and always felt there was something different to try. The different flavours and the wide variety of food choices and curries were fabulous, I don't think anyone could say there wasn't something for them!! My husband and I loved the food at the hotel so big recognition to the kitchen team for the hard work on the vast and delicious choices everyday. The staff in the restaurant were just an absolute joy everyday. Dinuka, Teshan, Kavindu are just a few of the names we remember, I wish I could name them all but that would be very difficult. Everyday, their smiles, service and

Just fantastic! After our previous hotel in the Colombo area, we were very apprehensive about what we would find. Our fears though were completely unfounded. The presentation of the hotel was exemplary, there was always cleaning going on and you could see them working on other sections of the hotel to keep it in tip top shape. Even though we arrived well before the official check in time, we were warmly met with a refreshing drink and cold face cloth whilst they found us a room. Nothing was too much trouble and everyone from gardners/ pool attandents/ cleaners/ waiters were so corteous and polite. The manager even spoke to us and ensured everything was ok. The sea itself was pretty rough, so not sure if you can actually swim in it, but not a major issue as the pool (s) were just ideal. Food was delicious and always a good variety to cater for all tastes. Only downside for some people might be the location, but taxis & tuk tuks are plentiful and cheap (we were very lazy after a busy tour of the island). We're just an ordinary couple, but the staff honestly made us feel like celebrities/ royals. Would highly recommend for anyone thinking of visiting Sri Lanka. The people are just lovely.