Hyatt Place Waco South

Hotel was fine and clean but nothing special. I will not stay there again though due to their policy that I will not earn rewards when I go through my company to make reservations. This seems to be the only hotel chain I've used that does this. My company did not receive any rewards from Hyatt either.

The bed was very comfortable and the pillows were soft and fluffy. The room and hotel were very clean. The breakfast was absolutely delicious!

With World Hyatt you expect a standard of comfort, safety and excellence. I received the opposite during this stay. Customer service, check-in and check-out went well even though I was not recognized as a member (no perks). However, the hotel itself is rundown and it was obvious that maintenance is either inexperienced or non-existent. I was given a room by the elevator in disregard of my preferences. Furthermore, the deadbolt was broke and I ended up locked in the room without a phone (unplugged and not working). I had to call the front desk from my cell phone to get out and be provided another room. The handle to the bathroom door was broken in the new room. It was overall a disturbing stay and very unpleasant.

no ice machines working on any floor and when we asked front desk they said it had been like that for a few days, This the second time ta a Hyatt that they had no ice or only machines on every other floor. This unacceptable for this Franchisor to allow their franchisees to operate this badly