Hampton Inn & Suites Waco-South

Only giving 2 stars because of 2 star employees, Shawn and Liz! These two lady were the only shinning light to our stay. When my son and I arrived there were 3 people sitting at the front desk. Two women and a male worker by the name of Chris. The male worker was more interested in flirting with one of the ladies instead of working. I blew it off and went to my room. When we get settled into our room we turn on the TV to find it saying "no signal". Then I place my purse on the bench at the end of the bed; only to find it not to be stable. I call the front desk and Chris comes to help with the TV and look at the bench. The TV was caused by them switching cable providers and the input channel was changed. I asked Chris twice to please show me how got it to work. "No, that won't be necessary." I asked about when we shut it off would it return to no signal. Again, there was no need. But sure enough it happened again. And his response to the bench was it's falling apart like the rest of the hotel. I asked for the front desk to put in a maintenance order for both, and for the names of the ladies on shift with Chris. It was at that point I learned there was only 1 female worker. The other was Chris's girlfriend. I guess that explains why he was more interested in her than working when we first arrived. And why taking 5 minutes to teaching me the input switch on the TV was not necessary. His next booty call was more important. When I went down the next morning Shawn and Liz were exceptionally. And even made sure the maintenance guy, Charles, had been up to help. Later that evening returned to find the TV replaced and the broken bench rescrewed, but still unsafe. We've stayed at this hotel before because of the indoor pool and hot tub. Will we return??... hot tub is no more, my ice water was warmer than the pool, and unprofessional employees. What is there to come back for?

Rooms were smaller than most we stay in (marriotts, best western plus, choice). Only positive was the in-room frig was larger than most. The price we paid was over double what we have paid at other hotels. We rarely pay over $110. Carpeting in hallways was dirty. Breakfast wasn’t as complete as other hotels we stay in. No extras like we have been having, ie, shredded cheese for eggs, nor healthy selections for cereals. Our son had made the reservations for 3 nights and 2 king rooms so it was an expensive stay. Hilton doesn’t meet our expectations.

We were there for Baylor graduation. Stayed 2 nights. The room was adequate, tho we did run out of Kleenex and the TP roll was getting low. We ended up checking out a day early (did not spend 3 nights). I was watching the hallway for housekeeping in the morning and then that afternoon before we left so I could request refills. Never saw housekeeping at all, which is truly puzzling. There were all kinds of take out food bags & boxes sitting outside guest rm doors all day. Hmmmm. Other than that, we had a spacious room (which was a handicapped room). Turned out to be not too bad. The only complaint was the lack of counter space in the bathroom. Don’t handicapped people need counter space like the rest of us? The breakfast & area was really nice. Good food, tho limited choices. The ladies working the eating area were SO nice! The facility really could use some updating. The hallway carpets outdated and look as if someone spilled bleach here & there. But, the bed was comfortable; the shower good and the AC unit fairly quiet. Front desk staff friendly.

Horrible Rudeness customer service was horrible, not friendly at all. The sheets had blood stains, no toilet paper and only 2 towels. The general manager didn’t seem to care, about how horrible our stay was, oh yes the key cards didn’t work

Nice hotel Great location near main event and many restaurants! Highly recommend!

The entire experience was great. Front desk staff was friendly and very welcoming.