Guest User
October 6, 2024
I had a bad experience at this hotel, for a number of reasons. My booking was for 2 nights but after my experience the first night I could not stay there for a second night. I therefore requested a refund on the second night but the hotel refused to give one. I left anyway as I could not stay there, and have lost €250. (€250/night in October is in any case not a price this hotel can justify.) The issues I had were: 1. There is ongoing, very noisy building work across the road, which is extremely loud and was not stated anywhere in the hotel info. 2. The walls were so thin that I could hear the guests in the room next door but one, and down the corridor. This is not the quality of a four star hotel. 3. There were 2 powercuts during my 1 day's stay: a power cut on the afternoon that I arrived, and one early the following morning, representing ca 5 hours in total (of my 20 hour reservation) without power. That meant the lift didn't work, so I had to stumble 2 floors downstairs to breakfast with a fractured foot in the semi-darkness. There was no light in the room, no AC, no power supply and a limited breakfast. 4. As there was no coffee at breakfast they served it from water heated by gas instead - it was completely undrinkable. This is a 4* hotel - how is it possible that the staff cannot make coffee! At breakfast we were sitting outside, bombarded by the sound of the building work from the building across the road while there was no power in the hotel - but the builders across the road apparently had no such power issue. 5. The hotel say that the powercut was external, affecting the whole area and out of their control, and that they would therefore not refund me my second night on that basis. If it was out of their control then a) how were the builders across the road ok and b) how could the hotel guarantee that it would not happen for a third day running? Trying to move around in the dark with a fractured foot is extremely dangerous. Staying in a room without AC when it is still very hot, is very unpleasant. Not being able to charge devices when I need to work is unacceptable. I did not request any refund on the night that I actually stayed at the hotel, despite the huge inconvenience. I simply requested to check out at the normal time, not to stay the second night I had booked, as I did not want to risk a repeat of the above, and for a refund of that second night. The hotel have refused to give it. I checked out anyway as I could not stay there and have lost €250.