Chalet Kilauea

The location is excellent: close to Volcano village, Volcano Art Center, Volcano National Park. It is quiet, clean, and the room was unique with unusual and fun features (glow lights, woodwork embedded in the walls, stain glass details), and perfect for our stay. We got upgraded to a spacious king bed room, with a beautiful shower, and lots of windows overlooking nature: perfect to hear bird songs and admire the flora, which is plentiful and well taken care of.

We stayed in room 106 for 2 nights. Very quiet and cute little place, but didn’t quite seem as nice as the pictures online portrayed. Although the place was cute it was not functional. The kitchen was tiny, we had to move chairs around to open the fridge, and the Sink was hardly accessible. The whole place just felt claustrophobic with unnecessary walls making the place feel smaller. The double shower is what we were most excited for. Unfortunately the floor is deteriorating and the bathroom seemed quite tacky. I have attached images below. There were also pictures of a bathtub and a hot tub online which were not present on the premises or included in our room with no option of upgrading. There were some issues we had while staying which made us pretty upset. The second night we were sleeping and woke up to a fire alarm going off at 11:30 pm. The smoke alarm was out of battery and needed to be changed. We brushed that shock off to the side and said whatever. But the worst part of our stay happened the day of checkout. Checkout is at 11am but we heard the housekeepers coming to clean earlier. That makes sense some people choose to leave much earlier than the required checkout time. Although checkout is at 11, at 9:45am they shut our water off completely. We couldn’t flush the toilet, wash our hands, brush our teeth, or make coffee. That is absolutely ridiculous as they didn’t inform us of any reason why the water would be shutting off and in the agreement it clearly states 11am checkout. What made it even worse was that we heard a knock on our door around 10:15am to which I said “hello” loudly. Then we heard her unlocking the door and coming in. I had to say “we are still in here” for her to leave. Crazy! Definitely an invasion of privacy and truly shouldn’t happen when we were the only guests on the premises. You have 4 hours until the next guests arrive do you really have to turn the water off and come into our room in order to shoo us out early? There is almost nothing to do in volcanoe so I would highly recommend staying in Hilo and making the 30 minute drive to the national park as a day trip since you can see all of Kilauea anyway in one day! (Unless you’re gonna do the 3-4 day hike up Mauna Loa).

I don't know about the rest of the hotel, but Unit 101 is a trip! The walls are made of what appears to be volcanic rock (the smooth kind). When you're taking a shower, it's like you're in a (well-lit) cave, with two fountains spouting hot water. I don't know whether I've ever stayed in a suite of rooms that are so much fun. A word of warning, though: you have to remember that there's a step down from the second bedroom to the shower, and another step down from the shower to the master bedroom. Maybe a cave man would not mind a tumble, but we modern folks are not so rugged. There are signs saying , "Watch your step," but we left the bathroom light on to remind us.

The bed was covered in blood and random stains. It was very inconvenient and unsettling to sleep in a bed like this. Everything else was clean and okay but this was not. Please just make sure you check your bed!

We felt immediately at peace when we arrived at Chalet Kilauea. The grounds are serene, and at night the lights are red which reminded us of lava. Our room was extremely clean, and they already had the heater and a quiet humidifier on which made it incredibly comfortable. The bed and pillows were the perfect combination of supportive but soft. The views made us feel like we were in our own paradise with beautiful sounds of birds and frogs. The amenities in the room were well stocked, the shower had great water pressure with water that stayed warm. We absolutely loved the quirky decor so unique to this property which made it even more charming. I would recommend this to anyone looking for a hideaway! It was an amazing experience. We double-booked this over our condo in Kona because we wanted to be close to the east side of the island for two separate days of adventure and it was so worth it! Day 1: We recommend Hilo and waterfalls followed by stargazing at the volcano (we saw lava at night!) Day 2: hike the volcano and other parts of the National park, then make visits along trails and black sand beaches on the south side on the way back to Kona.

Beautiful property with pond, gorgeous foliage. Lovely room with attention to detail, including beautiful wood and rock details. Seamless check in/out process. Easy, quick access to the lava flow viewing and hiking in Volcanoes National Park.