VOI Wildlife Lodge

Spacious, clean rooms with beautiful views and comfortable beds. Exceptional hospitality and facilities, including multiple pools, sauna, gym, and spa. Convenient location near Tsavo East National Park's VoI Gate.

The hotel is enormous and full of people who have come up from the coast. We were booked by an agent who should have know better since we are v experienced travellers and wildlife photographers. It is old and everythung is cheap eg plastic glasses or tiny corner shower. Our experince of the first meal was lunch which was a grossly inadequate. v. poor quality buffet which included fusty tasting lettuce. We were due to stay 2 nights but went straight back to our room and booked elsewhere..Maybe fine if you've never seen an elephant before as they come to a water hole in a bit of scrub, .. otherwise dont waste your money.

We stayed one night here, and it was by far the most unpleasant hotel experience I have ever had. I have travelled extensively and never once complained - even when sleeping on the floor - but I had never before found excrement in a shower. Upon arrival, I calmly requested a room change because I did not feel comfortable sleeping in that room. The staff apologised and assured me it would be fine and solved by the time I got back. However, when I returned from a safari tour and asked for the new keys, no one had any idea about my request. I ended up waiting nearly two hours, explaining the situation repeatedly to staff who were not only unhelpful but also condescending and dismissive. The manager only came after 9 p.m., having been woken from sleep, and if she hadn't, I would have been forced return to the original, still-uncleaned room after an entire afternoon. For a night costing €130, I expected at least a prompt, professional, and respectful response from the staff - instead, their handling of the situation was slow, disorganised, and entirely unprofessional. As an "apology," they merely deducted 600 KES from the drinks bill - a token gesture that did not come close to making up for the unacceptable conditions and poor service. Note: this would be my first review ever, and hope it would be the last... P.S. for obvious reasons, I would not include any of the taken images/videos as I aim for this review to be read and not taken down.