Best Western Marseille Aeroport

Room Facilities: Rooms are described as clean and comfortable, with adequate bedding and bathroom facilities. The beds are highlighted for their comfort, and the overall room setup meets basic needs for a short stay.(based on 3 reviews)

The location was perfect for our early morning flight from the airport. The Receptionist, Sophia, was very accommodating and helped us with storing luggage we didn't need in the room. The bed was very comfortable and the bathroom facilities adequate. We were excited to learn that there was a restaurant on site for dining. HOWEVER, when we went to dine, it took quite a while to get attention to be seated. THEN it took ages before we received menus to make a selection. Staff just didn't seem to be interested in doing their job in a pleasant, welcoming way. Our dinner choices came quickly and were very tasty for the most part. My chicken caesar salad contained some tomato-like slices that were inedible so I removed them after testing one piece only. Check out was awkward as the fellow on the desk had difficulty understanding our need to pick up our stored luggage. He couldn't find our pieces in the room behind his station. I mimed that t was on a cart and he tweeted that it might be in a different cupboard/closet. Thankfully, he found it and did assist us taking the heavy pieces out to the taxi that had been reserved for us. We were appreciative of that. I suspect it was a communication issue as we do not speak French and the man clearly did not understand English as well as the day staff did. I down-graded facilities because the swimming pool was basically unusable given that the outside dining area now abuts it and the smoking permitted there made the air quality intolerable. We noted that half walls have been added around the pool that act as a barricade (different from our previous stay) and they give a "Keep Out" message. Perhaps needed for safety if young children are running about but off-putting for us. We had been looking forward to a refreshing swim after a drive in 35C weather from our holiday location in the Luberon.